Incident & Problem Manager
Twilio
See yourself at TwilioJoin the team as Twilio’s next Incident And Problem Manager.Who we are & why we’re hiringTwilio powers real-time business communications and data solutions that help build better applications and customer experiences.Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support wherever we do business.About the jobThe Incident And Problem Manager at our end user computing organization is responsible for leading the identification, analysis, and resolution of recurring incidents and problems related to end user computing services. This role involves collaborating with cross-functional teams to investigate and resolve the underlying causes of incidents, implementing preventive measures, and driving continuous improvement in the end user computing environment.ResponsibilitiesIn this role, you’ll:
QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:
Desired:
LocationThis role will be remote based in IrelandTravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values – something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn’t what you’re looking for, .Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .
Ireland
Fri, 12 Jul 2024 07:21:53 GMT
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