Illegal Migration Operations Command – Illegal Migration Intake Unit – Remote Operations Hub – Higher Executive Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

6 New Square – Feltham

About the job

Job summary

The Home Office works to build a safe, fair, and prosperous UK. We achieve this through our work on counterterrorism, policing, fire, crime, nationality, and immigration policy.

The Illegal Migration Operations Command (IMOC) is prioritising the operationalisation of the new Illegal Migration Act (IMA). This is a top priority, which is being led through twice weekly PM committee and will fundamentally alter the way in which the Government tackles illegal migration.

The Illegal Migration Act has been introduced in response to the Prime Minister’s commitment to respond to the pressure of small boat arrivals. One of its aims is to introduce a duty to remove anyone arriving illegally in the UK.

The newly formed Illegal Migration Operations Command looks to implement the Illegal Migration Act through processing and screening irregular migrants that fall under the new duties, as well as the creation of a new case working directorate.

The Illegal Migration Intake Unit (IMIU) is responsible for the registration and screening of those arriving in the UK illegally.

The Illegal Migration Intake Unit consists of the Kent Intake Unit (KIU); Midlands Intake Unit (MIU) within Yarl’s Wood IRC; Belfast Intake Unit, Intake Response Team (IRT), Manston Reception Centre, the Remote Operations Hub, and the People and Planning Function providing corporate enablement to the operation. The unit is made up of over 700 officers.

Job description

We are an equal opportunity employer and value diversity and inclusion at the Home Office. We are committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are excited to offer these Higher Executive Officer roles based at Bloom Heathrow (previously known as Bedfont Lakes). Post-holders will report to the IMIU Remote Operations Hub SEO Team.

The Illegal Migration Intake Unit is growing in size and remit. This is a new team within the Illegal Migration Intake Unit created as a result of the implementation of the Illegal Migration Act 2023. 

The Remote Operations Hub is a new and vibrant team, that will operate 24 hours a day, 365 days a year to provide support with the time sensitive processing of detained illegal migrants who have arrived by any clandestine means, including small boats. 

This is an exciting opportunity to utilise your experience and knowledge helping mould and be part of developing this eager and keen brand new team, that aspires to achieve award winning standards in the high profile task, that the Remote Operations Hub has been set up to do. 

You will be responsible for providing visible and inspiring leadership to the team to ensure they meet their objectives. The team’s responsibilities will include, but will not be limited to;

• Creating new cases and inputting information on HO systems for those who have entered the UK illegally
• Completing security checks using HO systems on those who have entered the UK illegally
• Gathering and scrutinising evidence gathered to make decisions on those who have entered the UK illegally
• Producing relevant immigration paperwork
• During periods of high intake, conduct remote interviews for those who have entered the UK illegally
• Other tasks relevant to grade

The work of the team will be directed by the IMIU Co-ordination Hub who are responsible for across IMIU operational planning, tasking, and coordination, including deployment planning and logistical support.

Eligibility criteria

You must be at least 18 years of age at the time of application. You will be required to work between midnight and 4am, so this is a legal requirement. For more information visit: https://www.gov.uk/night-working-hours

Full training and mentoring will be provided for these roles and may involve residential training courses.

Annualised Hours Working (AHW) 

AHW Allowance currently averaging 44.71% (this can change subject to an Annual Review). More details can be found under Further Information on the advert.

Hours and Office Attendance

Due to the operational nature of these roles, these are full-time positions with limited options to work part time or flexibly. Shift start and end times are fixed and you will be expected to be rostered with your team and managers, meaning it’s not possible to swap shifts unless there are exceptional circumstances, and these would still have to be considered in line with business needs. All post-holders are expected to work the full range of shifts, including nights, across all 7 days of the week. It is therefore unlikely that fixed days off could be agreed. 

Please be aware that there are only limited car parking spaces allocated to the building which are not guaranteed, (with the exception of parking being available for night shifts). The Home Office is not required to provide car parking at their sites; therefore, you should be assured that you are able to travel to this site before accepting the role.

This restriction does not apply to those who would meet a disability criteria such as Blue badge holders.

Person specification

This is a key leadership and management role, the post-holders will have responsibility for a team of EOs and be accountable for their productivity during every shift. They will also be responsible for working as part of a team of HEOs to ensure consistency in leadership and management decisions, with support of the SEOs.

The key responsibilities for the post-holders will include (but are not limited to);

• Inspire and motivate, by leading by example, providing direction and support, ensuring the delivery of high-performance levels by engaged team members
• Drive improved customer service and efficiency outcomes by planning, implementing, and evaluating changes, involving your own team and wider stakeholders and colleagues
• Show innovation and creativity to lead activities that support efficiencies and improvements
• Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes
• Operate as part of a dynamic team, focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down
• Build individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available
• Be accountable for managing workloads, attendance and conducting regular one to one, face to face performance reviews, confidently addressing risks to performance achievement and driving forward continuous improvement
• Through your behaviour and ways of working, develop an environment of inclusivity and trust where every individual feels part of the team and their contribution matters, stretching them to reach their full potential
• Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with Home Office policies and procedures

Essential criteria

Successful candidates must be professional, and customer focused and be able to demonstrate:

• Leadership experience, demonstrating sound interpersonal, communication (both written and verbal) skills, treating others with respect, compassion and valuing inclusion and diversity
• An ability to make effective and difficult decisions, often under pressure, applying legislation and policy guidance correctly to ensure compliance
• Gaining commitment from colleagues and stakeholders ( both internal and external), by encouraging discussion, innovation and ideas to support one vision
• You can lead change, by developing own and team’s knowledge and expertise by working with others to simplify processes and identify areas of improvement
• You have a good level of computer literacy, including Microsoft applications

Desirable criteria

Ideally you will be able to demonstrate:

• You are able to work flexibly to meet changing priorities, whilst ensuring compliance with policies and procedures
• Operational experience in a fast-paced environment
• Experience gained in an Immigration role
• Experience of attention to detail and a passion for continuous improvement
• Experience of Home Office systems such as Metis, Atlas and CRS

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Developing Self and Others
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Leadership

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance [email protected] If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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