FRS Recruitment
Job title:
Housing Officer – North County Dublin
Company
FRS Recruitment
Job description
My client, a not-for-profit organisation is currently seeking an experienced Housing Officer to join their operations based in North County Dublin. This is a full-time, permanent, hybrid position.As the Housing Officer, you will be responsible for providing a professional service in tenant engagement, estate management and arrears management with a focus on high-quality customer service.Tasks & Duties
- Manage designated schemes/units per Association policies using Housing Management System, acting as primary resident contact.
- Conduct annual home visits to maintain tenant engagement and property condition, while working with residents to enhance involvement.
- Assist residents in establishing structures like resident associations and utilize social media platforms.
- Facilitate connections with neighboring groups for community assimilation and provide information on beneficial external agencies.
- Attend meetings, address complaints, enforce tenancy conditions, produce reports, support community activities, and proactively manage anti-social behavior and tenant disputes.
- Monitor and manage rent arrears, service charges, and sundry debt to prevent escalation and achieve prescribed objectives.
- Offer advice and support to residents in need to sustain their tenancies, including preparing and representing the Association in legal proceedings when necessary.
- Cultivate strong ties with local authority housing teams, collaborating on vacancy notifications and allocation coordination.
- Assess prospective tenants, conduct pre-tenancy training, manage new tenant move-ins, property letting, and void times adhering to Association policies, while maintaining up-to-date housing management files via computer systems.
- Evaluate maintenance contractor performance via tenant satisfaction reports and inspections, coordinating repairs and works orders with Property Services and Tenant Support Desk.
- Fulfill ad hoc duties related to training, business development, health & safety, administrative & financial procedures, as well as regulatory compliance, while undertaking tasks directed by the line manager.
Knowledge, Experience & Qualifications
- A minimum of 3 years’ experience in housing sector.
- Previous experience as a Housing Officer, Housing Administrator, Property Officer or Social Housing Administrator is essential.
- Excellent communication skills both written & verbal.
- Excellent interpersonal skills with a strong customer focus.
- Reporting & analysing skills.
- Full clean driver’s license with access to own vehicle is essential.
- Property or Professional Housing Management Qualification is highly desirable.
- Previous experience in driving digital projects and social media usage to drive business is desirable.
Expected salary
€40000 – 50000 per year
Location
Dublin
Job date
Wed, 03 Apr 2024 22:10:37 GMT
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