Health Care Support Worker

Job title:

Health Care Support Worker

Company

NHS

Job description

Dougie Mac are currently looking to recruit Health Care Support Workers who share our passion in providing excellent, personalised and compassionate care to patients and their families within our In-Patient unit. At Dougie Mac our vision is to be admired as a centre of excellence for palliative and end of life care. Our many different services provide patients, their families and carers, with physical, emotional, social, psychological and spiritual support, at home, or here at the Hospice.Main duties of the jobThe right candidate will possess excellent communication and organisational skills, a motivation for continual learning and sharing of knowledge, with the drive to ensure our patients receive the highest possible standard of care. You will work as part of a supportive multidisciplinary team within the Inpatient Unit, where opportunities exist to develop palliative care expertise. Please read the job description (below) for further details. If you would you like to be part of our friendly, supportive team delivering high standards of specialist palliative care which endeavours to go the extra mile in supporting our patients and their families, then we would love to hear from you.About usDougie Mac is an open-culture organisation, underpinned by clear strategic aims, vision and values. By joining Dougie Mac, you will be part of a dedicated team of professionals who are committed to delivering person-led, responsive and cost effective services of the highest quality. Staff at Dougie Mac are well-motivated, with professional development pathways, and given opportunities to be reflective in their roles through supervision and reflective practice. The Hospice offers a competitive salary and benefits package, including a contributory pension scheme, generous holiday allowance, funded study, free parking, Paycare and much more.Date posted27 March 2025Pay schemeOtherSalary£23,874 a yearContractPermanentWorking patternFull-time, Part-timeReference numberB0303-25-0010Job locationsDouglas Macmillan HospiceBarlaston RoadStoke-on-TrentStaffordshireST3 3NZJob descriptionJob responsibilitiesDuties & Responsibilities: 1. To perform aspects of physical care of patients as directed. 2. To observe and report any change in patients condition to the appropriate healthcare professional. 3. To assist with the care of patients in the last days of life and to support their families/loved ones. 4. To report any accident, involving patients, visitors or staff to the appropriate healthcare professional. 5. To answer the telephone, take and transmit messages and perform general duties as directed. 6. To work within the guidelines of the Douglas Macmillan Hospice policies and procedures. 7. To comply with statutory/Department of Health Directives. 8. To deliver patient care in accordance with the care plan and ensure accurate and up to date documentation is maintained. 9. To maintain a caring environment by offering support to the patient and their family. 10. To establish and maintain good relationships with the patient, carers and all healthcare professionals. 11. To identify personal training needs and participate in relevant In Service education programmes in order to maintain an up to date level of professional knowledge and skill and demonstrate through competencies. 12. To ensure patient confidentiality is maintained at all times and information obtained during the course of employment is not released to anyone other than those acting in an official capacity. 13. To maintain a high standard of professionalism at all times. Secondary Duties & Responsibilities: 1. To provide patient centred, enablement focused support to each individual, supporting them to achieve their goals and engage in a treatment/support programme to work towards mutually agreed goals with particular emphasis on adaptation to illness, and developing self management strategies 2. To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, fostering an interdisciplinary approach to rehabilitation 3. Attend mandatory training on principles and core elements Rehabilitative palliative care 4. Provide evidence of Rehabilitative Palliative Care practice in appraisal, relevant to role & responsibilities Job descriptionJob responsibilitiesDuties & Responsibilities: 1. To perform aspects of physical care of patients as directed. 2. To observe and report any change in patients condition to the appropriate healthcare professional. 3. To assist with the care of patients in the last days of life and to support their families/loved ones. 4. To report any accident, involving patients, visitors or staff to the appropriate healthcare professional. 5. To answer the telephone, take and transmit messages and perform general duties as directed. 6. To work within the guidelines of the Douglas Macmillan Hospice policies and procedures. 7. To comply with statutory/Department of Health Directives. 8. To deliver patient care in accordance with the care plan and ensure accurate and up to date documentation is maintained. 9. To maintain a caring environment by offering support to the patient and their family. 10. To establish and maintain good relationships with the patient, carers and all healthcare professionals. 11. To identify personal training needs and participate in relevant In Service education programmes in order to maintain an up to date level of professional knowledge and skill and demonstrate through competencies. 12. To ensure patient confidentiality is maintained at all times and information obtained during the course of employment is not released to anyone other than those acting in an official capacity. 13. To maintain a high standard of professionalism at all times. Secondary Duties & Responsibilities: 1. To provide patient centred, enablement focused support to each individual, supporting them to achieve their goals and engage in a treatment/support programme to work towards mutually agreed goals with particular emphasis on adaptation to illness, and developing self management strategies 2. To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, fostering an interdisciplinary approach to rehabilitation 3. Attend mandatory training on principles and core elements Rehabilitative palliative care 4. Provide evidence of Rehabilitative Palliative Care practice in appraisal, relevant to role & responsibilitiesPerson SpecificationQualificationsEssential

• Numeracy and literacy skills required to keep accurate patient records.
• Spoken and written English Language to an appropriate standard to fulfil the job requirements.

Desirable

• GCSE Level (A C or 4 9) in English and Maths or equivalent or a willingness to complete.
• NVQ or QCF level 2 in Direct Care / Health and Social Care.

ExperienceEssential

• Experience in a caring role.
• Experience of working with the public and communicating with range of different people.
• Experience working as part of a team and alone.

Desirable

• Experience of caring for people with palliative care needs.
• Experience of working in a multidisciplinary team.
• Experience within a clinical environment.

Additional CriteriaEssential

• Ability to observe changes and report.
• Ability to demonstrate compassion and empathy.
• Ability to carry out aspects of physical care under direct supervision.
• Good communication and interpersonal skills.
• Culturally, personally and professionally flexible.
• To display a caring disposition.
• Ability to demonstrate compassion and positive working attitude.
• Demonstrate a willingness to work with some flexibility.
• Ability to analyse situations and seek help/advice when required.
• Awareness of own limitations.
• Presentable and able to adhere to our clinical uniform policy.
• Flexible working to meet shift requirements.
• Able to meet the requirement of the job role with values aligned to the Douglas Macmillan Hospcie.

Desirable

• Evidence of Palliative End of Life Training.
• IT skills including Microsoft Office Suite (Word, Excel and Outlook).
• Demonstrates calmness under pressure.

Person SpecificationQualificationsEssential

• Numeracy and literacy skills required to keep accurate patient records.
• Spoken and written English Language to an appropriate standard to fulfil the job requirements.

Desirable

• GCSE Level (A C or 4 9) in English and Maths or equivalent or a willingness to complete.
• NVQ or QCF level 2 in Direct Care / Health and Social Care.

ExperienceEssential

• Experience in a caring role.
• Experience of working with the public and communicating with range of different people.
• Experience working as part of a team and alone.

Desirable

• Experience of caring for people with palliative care needs.
• Experience of working in a multidisciplinary team.
• Experience within a clinical environment.

Additional CriteriaEssential

• Ability to observe changes and report.
• Ability to demonstrate compassion and empathy.
• Ability to carry out aspects of physical care under direct supervision.
• Good communication and interpersonal skills.
• Culturally, personally and professionally flexible.
• To display a caring disposition.
• Ability to demonstrate compassion and positive working attitude.
• Demonstrate a willingness to work with some flexibility.
• Ability to analyse situations and seek help/advice when required.
• Awareness of own limitations.
• Presentable and able to adhere to our clinical uniform policy.
• Flexible working to meet shift requirements.
• Able to meet the requirement of the job role with values aligned to the Douglas Macmillan Hospcie.

Desirable

• Evidence of Palliative End of Life Training.
• IT skills including Microsoft Office Suite (Word, Excel and Outlook).
• Demonstrates calmness under pressure.

Expected salary

£23874 per year

Location

Stoke-on-Trent

Job date

Sat, 29 Mar 2025 00:41:33 GMT

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