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Head of Operations
remote
Job Description:
Pathstream is hiring a Head of Operations. This is a full-time exempt role reporting to the Chief Operating Officer.
WHAT WE DO
Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.
THE ROLE
As Pathstream expands its work with Fortune 500 companies, we are seeking a Head of Operations to ensure effective project management of client implementations, coordination around client-facing issues, and improvements to our customer support operations. Over time, you will be expected to grow your team as our client needs expand. You will also be expected to look for opportunities to streamline our work and processes so that we continue to run efficiently.
This role requires significant cross-functional coordination across multiple operational teams and our Revenue/Customer Success team. As new features or learning design elements are rolled out, you may also need to coordinate with our Learning Design, Product and Engineering teams. You need to be extremely organized, detail-oriented and a great communicator. You should be comfortable preparing for and representing Pathstream at client meetings where needed, and be able to quickly translate client requests into actionable next steps for the internal team. You are great at triaging issues as they arise, can quickly learn how to best balance client priorities and team constraints, escalating issues to the right internal/external stakeholders as needed.
Client implementations and expansions
ABOUT YOU
WHAT WE OFFER
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jobsnear.net Date Posted: 2024-09-27 Country: United States of America Location: PW731: P&W-PR-Remote PW Remote PR…
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