Head of Amazon Strategic Account Services, Amazon in Sydney, Australia

Description

We’re seeking an experienced and dynamic leader to serve as the Head of Strategic Account Services. This role will be responsible for overseeing the transition of our Strategic Account Services program from pilot to public launch, managing a high-performing team of Marketplace Consultants and Program Managers as well as overseeing the launch of Premium Selling Partner Support, and implementation of an offshore differentiated issue resolution team.

The ideal candidate will have a proven track record of driving growth, fostering innovation, working with global Stakeholders and delivering exceptional Seller experience in a fast-paced environment.

This position offers a unique opportunity to shape the future of our Strategic Account Services program and make a significant impact on our organization’s growth. The ideal candidate will be a visionary leader who can inspire and guide their team to new heights of success.

Key job responsibilities

1. Program Development and Launch:

• Lead the strategic transition of the Strategic Account Services program from pilot to full-scale public launch

• Develop and implement a comprehensive go-to-market strategy

• Collaborate with cross-functional teams to ensure seamless integration of the program across the organization

2. Team Leadership and Management:

• Directly recruit, manage and mentor a team of Marketplace Consultants, Team Leads and Program Managers reaching to a team of 20 by EOY 2025

• Foster a culture of high performance, innovation, and continuous improvement

• Build and implement Learning & Development programs to enhance team capabilities and ensure consistent service delivery

• Launch, develop and indirectly manage an offshore RBS team of 5 HC

3. Strategic Planning and Execution:

• Define and drive the long-term vision and strategy for the Strategic Account Services division

• Set goals and KPIs for the team and program

• Regularly review and optimize processes to improve efficiency and effectiveness

• Execute the launch of Premium Selling Partner Support

4. Seller Relationship Management:

• Serve as the senior point of contact for key strategic accounts

• Ensure the delivery of high-quality, value-added services to Sellers

• Identify and capitalize on opportunities for upselling and cross-selling

5. Revenue Growth and Business Development:

• Drive revenue growth through the expansion of existing accounts and acquisition of new clients

• Develop and maintain strategic partnerships to enhance service offerings

• Collaborate with Sales and Marketing teams to create compelling value propositions

• Develop a thorough understanding of the e-commerce industry and competitive environment

6. Financial Management:

• PnL Ownership – manage budget and resources effectively

• Forecast revenue and expenses accurately, including onshore, offshore HC.

• Identify and implement cost-saving measures without compromising service quality

7. Reporting and Analytics:

• Develop and maintain robust reporting systems to track program performance

• Analyze data to derive actionable insights and inform strategic decision-making

• Present regular updates to senior leadership on program progress and outcomes

A day in the life

Your day might involve strategizing with your team on program improvements, analyzing performance metrics, and meeting with key stakeholders to discuss growth opportunities. You’ll balance strategic thinking with hands-on leadership, ensuring your team is empowered to deliver exceptional seller experiences.

Learn More about Amazon Australia (https://amazon.jobs/content/en/teams/international-stores/australia?cmpid=AS_OTHR200021B)

About the team

We’re a collaborative group dedicated to innovating in the e-commerce space. Our team values creativity, open communication, and a commitment to continuous improvement. We support each other’s growth and celebrate our collective successes.

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers

• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar

• Experience influencing internal and external stakeholders

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred

• 10+ years of experience in account management, consulting, or related fields

• Proven track record of successfully launching and scaling programs or services

• Exceptional leadership skills with experience managing senior-level direct reports

• Strong strategic thinking and problem-solving abilities

• Excellent communication and interpersonal skills

• Deep understanding of marketplace dynamics and digital business models

• Experience with data analysis and performance metrics

Preferred Qualifications

• 7+ years of team management experience

• Strategic planning and execution

• Project management

• Financial acumen

• Client relationship management

• Ability to thrive in a fast-paced, dynamic environment

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.