Guest Services Manager – Rooms – Grand Hotel – Main Resort

Davidson Hospitality Group

Job title:

Guest Services Manager – Rooms – Grand Hotel – Main Resort

Company

Davidson Hospitality Group

Job description

Overview:Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.Key Responsibilities:

  • Manage and lead the guest services team, including front desk, concierge, and bell staff
  • Ensure the smooth check-in and check-out process for guests
  • Handle guest inquiries, concerns, and special requests in a timely and professional manner
  • Train and mentor staff to deliver exceptional guest service
  • Monitor and respond to guest feedback and reviews
  • Collaborate with other departments to enhance the overall guest experience
  • Implement and maintain guest service standards and procedures
  • Resolve guest complaints and issues to ensure guest satisfaction

As a Guest Services Manager, you will have the opportunity to lead a team dedicated to providing unparalleled guest service, create memorable experiences, and contribute to the success of our hotel. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our team and be part of a culture that values excellence, teamwork, and exceptional guest service. Apply now to join our dynamic and passionate team as a Guest Services Manager and help us create unforgettable moments for our guests. Qualifications:

  • Bachelor’s degree in Hospitality Management or related field preferred
  • Previous experience in guest services or hotel management
  • Excellent communication and interpersonal skills
  • Strong leadership and team management abilities
  • Proven ability to deliver exceptional guest service
  • Attention to detail and the ability to multitask in a fast-paced environment
  • Proficient in hotel management software and technology
  • Positive attitude and passion for creating memorable guest experiences

Benefits:Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Expected salary

Location

South East England

Job date

Wed, 11 Dec 2024 03:33:27 GMT

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