Guest Service Expert in Perth, Australia

Additional Information Full-Time

Job Number 24152214

Job Category Rooms & Guest Services Operations

Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Westin Perth is looking for our next Guest service Expert with main duties as Service Express Agent (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.

Our Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you’ll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Our Brand

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

As an SXP Agent your duties will include:

• Assisting with all guest enquiries and directing internal and external phone calls.

• May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.

• Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.

• Maintaining guest accounts.

• Taking reservations when required.

• The check in and check out of hotel guests if required.

• Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.

• Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.

Skills & Experience:

Your skills and experience will include:

• Competent with Word, Excel, PowerPoint and software packages

• Competent with OPERA Software or similar

• Passion for delivering energetic customer service

• Positive attitude and an electric personality

• Articulate and confident in English language

• To have ability to smile on the phone

• Passionate about a career in hospitality management

What you will enjoy

Marriott’s “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands

• Travel & stay benefits including eligibility into our Bonvoy loyalty program

• Incentive, recognition, and wellbeing programs

• Excellent career growth and learning opportunities

• Access to Employee Assistance Programs

The ideal candidate has a full time availability but Part Time would be considered.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.