Guest Service Agent (Part time) in Adelaide, Australia

At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant- Market & Meander, and the iconic rooftop bar- Merrymaker, with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails!

At Hotel Indigo® our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer thoughtful neighbourhood insights, and anticipate every request to make our guests feel right at home and ignite their curiosity.

We’re a tight knit team and love to upskill and build our team’s capabilities, so our Guest Service Agents also assist in hotel Reservations.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• A neighbourhood host – know what’s happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel information

• Being the first point of contact for incoming hotel enquiries via phone and email

• Acknowledging IHG One Rewards members and returning guests

• Taking, managing, and receiving payments for guest bookings

• Making the check-in and check-out process feel swift and seamless

• Flexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guests

• Providing courteous and efficient handling of all incoming new room reservations, changes, cancellations and general information

• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations

• Assisting guests with Porterage and Valet duties

• Working closely with the Food & Beverage team taking on ad hoc duties as required

What we need from you:

• Previous experience in a hotel front desk and/or reservations capacity

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so our guests leave with great memories

• Literate and tech-savvy – prior experience working with Opera PMS is advantageous

• Flexibility – willing and able to work across all shifts including mornings, nights, weekends and public holidays

• Compliant – valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate required

• Full drivers licence and the confidence to drive and park cars

• Must meet the legal requirement to work in Australia without limitations or restrictions

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• A freshly laundered uniform

• Paid birthday leave

• Hotel perks like accommodation and F&B discounts

• Enhanced parental leave

• Proactive health days and flexible work options.

• Your career journey will be supported through our lifelong development program

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow with IHG.

• Access to our discount retail platform that makes your pay go even further

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

To find out more about Hotel Indigo Adelaide Markets visit – https://adelaide.hotelindigo.com/

Follow us on Instagram and Facebook- @hotelindigoadelaidemarkets

Follow us on Linkedin- https://www.linkedin.com/company/hotel-indigo-adelaide-markets/

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.