Guest Service Agent in Darwin, Australia

*What is it like to work for Hilton? *

Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 10. Fornearly acentury, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality.our amazing Team members are at the heart of it all! For this reason, we value and reward our staff with the following:

• Collaborative and supportive team environment

• Experience in a variety of settings

• Ability to learn, develop skillsets, and grow a hospitality career across the globe

• Competitive award rates, plus superannuation and duty meals

• Discounted stays at any of Hilton’s 7200 connected partners in over 125countries

   

What is a typical day as a Guest Services Agent?

• Arrive and start the day with the collaborative and supportive team at the lively 100 James Street

• Proudly and professionally wearing theDoubleTreebrand of friendly and helpful service with your own flair and personality

• Conduct reservation, check-in, and departure procedures for our valued guests with the highest customer service

• Utilizing your computer skills and understanding of the operating system

• Makingappropriate selectionsfor guests and promoting the Hilton Honors rewards system

• Assistingguests with charges and payments

• Providing the famous welcome cookie

• Following procedures and ensuring attention-to-detail for all data processing

• Fulfil comprehensive guestassistanceand create unforgettable experiences

• Responding promptly to all guest queries and special requests, offering unique solutions

• Answering all telephone and email correspondence, prioritizing urgenttasksand minimizing wait times

• Knowing the hotel’s facilities and services, going the extra mile

• Remainingcalm and alert, being helpful to all guests and team members

• Work with the team and capitalize on the opportunity to thrive with the Hilton family

• Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests

• Operating safely for the best interests of all parties, making smartchoicesandremainingdiligent in our service

• Welcoming all learning opportunities as they arise, creating a cultivating environment

   

With over 7000 hotels in over 123 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection,DoubleTree, Hilton Garden Inn,Hamptonand many others. 

If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Becauseit’swith Hilton where we never forget the reasonwe’rehere: to spread the light and warmth of hospitality around the world.

We are Hilton. We are hospitality.

Who is our ideal Guest Services Agent?

• Confident and bubbly personality, with an aptitude for hospitable service, teamwork, and patience

• Strong English writing/reading/speaking communication, with a bonus for those who are multilingual

• Proficient technology skills and attention-to-detail, with a protection of confidential information

• Ability to work under pressure, act with tactfulness and diplomacy, and manage a variety of situations

• Experience and understanding of the hospitality industry, recognizing the importance of this role in the guest experience

• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent

Location: null

Requisition ID: HOT0ASXH

EOE/AA/Disabled/Veterans