Guest Service Agent (Casual) in Perth, Australia

Beyond Assisting Guests, It’s Ultimate Stay Creator at DoubleTree by Hilton Perth Waterfront

Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.

DoubleTree by Hilton Perth Waterfront has been awarded the prestigious Australian Hotel Association of Western Australia’s (AHA WA), Superior Accommodation Award in 2021 and 2023 with Reel Kitchen awarded the Contemporary Cuisine Award from AHA WA in 2023.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

• Smart uniform providedandlaundered
• Complimentary fresh and healthy meals when on-duty catering
• Grow your Careeryour next position could be as a Team Leader or Supervisor.
• Personal Developmentprogrammes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON!
• 25% off Food and Beverages(subject to individual outlets)
• Modern and inclusiveTeam Members’ areas
• Recognitionnon-stop all year long!

Responsibilities

• Crafting Memorable Moments: The magic of guest relations and exceptional customer service!
• A Brand Ambassador
• Mastering the art of auditing and database wizardry, complete with record-keeping magic!
• Ensuring peace of mind through vigilant safety and security measures
• Swiftly addressing guest inquiries and special requests with tailored solutions

About You:

• Proven track record in a comparable position with flexibleweekend and overnight availability
• Have full Australian working rights with no hours restrictions (at least 6 months) and reside in the Perth Metropolitan Area
• Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
• Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
• Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
• A problem-solver and have the zest to make things right for our team and our guests

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

HospitalityIntegrityLeadershipTeamworkOwnershipNow

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (Casual)

Location: null

Requisition ID: HOT0BHUI

EOE/AA/Disabled/Veterans