Guest Relations Agent (Switchboard)

Job title:

Guest Relations Agent (Switchboard)

Company

Adare Manor

Job description

At Adare Manor, our vision is ‘Beyond Everything’ – a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin’s highest distinction-3 Keys. From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.We are now recruiting for a Guest Relations Agent (Switchboard) to join our growing Team. You will work as a part of the wider Rooms Division Team which also includes the Front Office, Guest Experience, Housekeeping, Boutique & Retail, Laundry as well as Spa.Working as a Guest Relations Agent (Switchboard) you will be responsible for multiple different elements of a guest’s stay with us at the Resort, primarily focusing your energy on Resort Call Centre and Guest Relations Email Inbox.As a Guest Relations Agent (Switchboard) you will:

• Answer incoming calls onto the Resort and directing them correctly, answering guest queries promptly and efficiently in a friendly & helpful manner.
• Make Dining, Spa, Activity and Golf Reservations for upcoming guests using our internal software systems.
• Coordinating guest’s requests both for in house and upcoming guests, ensuring that all tasks/requests are correctly assigned to the appropriate team member/department.
• Management of our “Lost & Found” programme in conjunction with our Guest Experience & Security Teams. Correctly locating lost items using our systems and assisting in arranging the safe return.
• Curating the daily VIP list & Amenity Programme in conjunction with the Guest Experience Team, ensuring all return and upcoming guests are correctly acknowledged.
• Reviewing the guest history (if available) from previous visits, highlighting any preferences, and needs & ensuring the requests are completed before their time in residence.
• Management of the “Guest Relations” inbox, ensuring a prompt and professional response is provided to all guests.
• Assisting the Guest Experience Team when required with emails, phone calls and any additional tasks assigned to them.
• A Guest Relations Agent (Switchboard) must have a genuine warmth and the ability to build lasting relationships with our guest’s ensuring they have a seamless experience. They are entrusted with planning and coordinating all of the guest’s stay by collaborating with all departments across the entire resort whilst ensuring effective communication.

Experience in a 5-star/luxury property is desirable. Extreme attention to detail and key IT skills are essential for this role.You will report to the Guest Experience Manager and Director of Guest Experience. Shift patterns vary and weekend shifts will be required.We offer an exceptional working environments, development opportunities that are beyond everything, state-of-the-art equipment as well as very competitive rates of pay & benefits.

Expected salary

Location

Adare, Co Limerick

Job date

Wed, 02 Apr 2025 22:53:06 GMT

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