Guest Experience Expert – Overnight in Melbourne, Australia

Additional Information

Job Number 24206110

Job Category Rooms & Guest Services Operations

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Melbourne%2C%20205%20Collins%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most – while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert – Overnight, to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

• Rise with us and support your Guest Services team with general operational tasks

• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond

• Assign rooms according to guest requests and preferences whenever possible

• Handle general hotel enquiries, engage and inspire guests through each guest experience

• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

About you:

• Experience with OPERA property management system or similar

• Relevant experience in a similar role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

• Victorian Driving License – Mandatory

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Westin Hotels and Resorts are part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.