Guest Experience Expert in Sydney, Australia

Additional Information

Job Number 24203388

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia, 2008VIEW ON MAP (https://www.google.com/maps?q=Four%20Points%20by%20Sheraton%20Sydney%20Central%20Park%2C%2088%20Broadway%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202008)

Schedule Part Time

Located Remotely? N

Position Type Non-Management

Four Points by Sheraton – where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

• Support your Guest Services team with general operational tasks

• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

• Assign rooms according to traveller requests and preferences whenever possible

• Handle general enquiries, and provide a friendly, genuine service with each traveller experience

• Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests

• Build and strengthen relationships with existing and new travellers to enable future bookings

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International’s Select portfolio, which has committed to putting people first for 90+ years. Apply now!

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.