Time zones: EST (UTC -5),
CST (UTC -6),
MST (UTC -7),
PST (UTC -8),
AKST (UTC -9),
HST (UTC -10) We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company’s success! As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.
This is a hybrid or remote position with occasional travel requirements, reporting to a Manager of Customer Success. Preference given to candidates in Detroit, MI, Teaneck, NJ and Burlington, VT areas.
What you will be responsible for
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively – identify risks and minimize churn
- Analyze our customers’ performance based on data and work with the customers to optimize success
- Influence our customers’ future lifetime value through high product adoption, satisfaction. and overall customers’ health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Requirements
- 2+ years of customer success experience in a B2B SaaS company
- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
- High level of competency working with data to drive business focus and decision making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
Why you should join us
- Competitive compensation and benefits
- Family-friendly environment and flexible working hours
- An awesome global team of forward-thinking, innovative go-getters
- Opportunity to represent top-notch AI technology that solves our customers’ challenges
- Learning and growth opportunities within a fast-paced tech startup environment
- As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential.
Annual base starting salary: $75,000 – $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.
Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.