Front Office Agent in Melbourne, Australia

Additional Information Part Time

Job Number 24149790

Job Category Rooms & Guest Services Operations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott’s luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel – W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne?

• Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.

• Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where teamwork is key.

• Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.

• Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces.

• Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!

• Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.

• Community and Talent Engagement: Participate in W Melbourne’s Take Care initiatives and contribute to meaningful community service projects.

• Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.

• Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.

What We Expect of You

• A proactive and upbeat demeanor that inspires excellence.

• Keen to take on new challenges and grow within your career.

• Demonstrated experience with Opera PMS is highly regarded.

• Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that enriches our environment while creating memorable guest experiences.

What You Will Do

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

• Set up accurate accounts for each guest according to their requirements.

• Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.

• Complete cashier and closing reports.

• Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

• Sell a room/accommodation to guests without reservations based on availability.

• Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, ​ begin your purpose, belong to an amazing global ​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.