Front of House Team Member

Job title:

Front of House Team Member

Company

Hill Dickinson

Job description

Location : Manchester Job AdvertHill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.Job role: Front of House Team MemberHours: Monday to Friday, between 08:00 – 17:00 on a shift rota basis (35 hours per week)As the winner of two Working Families’ awards for ‘Best UK employer for Flexible Recruitment 2022’ and ‘Best UK employer for Flexible Working Award 2020’, we are happy to consider flexible working opportunities to help you balance your work and home life.Team: Central Services – Front of HouseLocation: ManchesterBenefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.Here are some examples of what we offer:

• 25 days’ annual leave

• Birthday privilege day and Christmas shutdown

• Holiday buy, sell and carryover scheme

• 2 charity volunteering or pro bono days

• Flexible, agile and home working

• BUPA

• Permanent health insurance

• Flexible pension scheme

• Medicash

• EAP with access to counselling

• Enhanced family leave policies

• Access to 10 days fully subsidised emergency or back-up care per year

• Life assurance

• Annual travel season ticket loan

• Dress for your day policy

• Bespoke training and development opportunities

• Financial contribution towards home working equipment

Role overviewIntroduction to the role:The role of the Front of House team member is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson.Introduction to the team:The front of house team are the face of Hill Dickinson and offer outstanding events and impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness and overall client service. Being part of the team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events for our clients.Key responsibilities:

• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued and liaising with Hill Dickinson hosts, offering hospitality as directed.
• Answer and redirect all calls on switchboard (both internal and external) as per the Hill Dickinson Telephone Standard
• Promote a professional and pro-active image for the FOH team at all times through supporting and maintaining the core values of the firm.
• Maintain visitor log and issue visitor passes.
• Maintaining reception email inbox to ensure it remains organised and clear. To ensure prompt service from internal and external communications, responding to queries and requests in a timely manner.
• Support set up of MS Teams enabled rooms ensuring all the correct links are in for each meeting.
• Assist with audio visual requirements for meetings and events.
• Carry out regular meeting rooms checks including the reception area to ensure that all front of house areas are well presented, clean and tidy at all times to an impeccable standard.
• To be diligent when booking rooms and ensure that all meeting room bookings / queries / changes and requests for the day are dealt with promptly and in a courteous manner.
• Assist with audio visual requirements for meetings and events
• Liaise with facilities in relation to the set up of rooms.
• Liaise with hospitality assistant team member regarding last minute requests / changes to ensure the smooth operation of catering within the business.
• Prepare any catering request, including serving of refreshments and food for client meetings; ensure the smooth running of the kitchen and that the kitchen is kept clean and to an acceptable hygiene level.
• Communicate all food & beverage changes to the relevant people promptly.
• Adhere to strict uniform guidelines and present a professional image of the firm at all times whilst maintaining a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues.
• Act as Fire Marshal for client facing areas.

• Undertake any administrative duties which include but are not limited to the following;

• Invoicing and spreadsheets
• Monitoring and maintaining stationery stock levels – including supply of branded items and marketing packs for meeting rooms and reception areas
• Long term planning for functions
• Keep to the front of house service level agreement at all times to deliver the best possible client care.

What are we looking for:Essential:

• Previous experience in a similar role – events and/or front of house
• Excellent communication and telephony skills.
• Well-practised organisational skills including the ability to prioritise.
• Proficient listening skills.
• A degree of IT literacy and familiarity with systems typically used in events and front of house environment
• Be able to work well under pressure, must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment.
• The ability to work as part of a team.
• The ability to work under their own initiative.
• Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company culture.
• A calm and professional manner
• Flexibility in approach and willingness to work outside of normal hours if business needs dictate.
• A high attention to the finer details without losing focus on the bigger picture.
• Innovative and proactive approach

Desirable:

• Previous experience in a busy law firm reception environment preferred, with responsibility for delivering on a variety of business projects/events.
• Ability to add creativity to support the concept for an event.
• Food hygiene and food allergen course.

Equality, Diversity and InclusionHill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.Disability SupportWe are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at should you require any adjustments to the application or interview process.ValuesTrust – Respect – Innovation – CollaborationAt Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.Hours Monday to Friday, between 08:00 – 17:00 on a shift rota basis (35 hours per week)
Department Operations – Office Services & Front of House
Job Type Full time
Contract Type Permanent
Salary Dependent on experience

Expected salary

Location

Manchester

Job date

Sun, 16 Jun 2024 00:31:30 GMT

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