French Customer Success Manager

Job title:

French Customer Success Manager

Company

Cpl Group

Job description

The job: CUSTOMER SUCCESS MANAGER – FRENCH SPEAKERMy client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.The role:

• Provide maximum value to customers by building strong relationships
• Drive proactive engagement between the Customers Service teams and the company’s products experts
• Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer’s business needs
• Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements
• Respond to potential customer projects as they arise within your accounts
• Support the management of customer projects,
• Act as an extra escalation point for customers particularly when dealing with high priority incidents

About you

• Proficient French speaker
• 3+ years’ experience in a Customer Success/ Account Management Role a MUST.
• Demonstrated understanding of Customer Success Management and Retention practices.
• Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.

What the company offers:· Competitive compensation that rewards achievement· High-level Health, Dental, and Vision insurance· Life insurance & Income Protection· 23 days Annual Leave plus 2 company days· Generous Maternity & Paternity leave policies· 6% Pension match· Employee Assistance Programme· Fun and inclusive environment with regular events organised by Engagement, and Diversity CommitteesLocation: Sandyford D18Interested? Apply today or send your CV to#LI-LM7

Expected salary

Location

Sandyford, Co Dublin

Job date

Fri, 02 Aug 2024 07:10:07 GMT

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