Food & Beverage Supervisor (In Room Dining) fixed-term in Surfers Paradise, Australia

Job Number 24171351

Job Category Food and Beverage & Culinary

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 30 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JW Marriott Gold Coast Resort & Spa is looking for enthusiastic Food & Beverage Supervisor join our fantastic In Room Dining team on a full time basis for a period of 6 months.

About the role

The In Room Dining Supervisor will report to the Restaurant & In Room Dining Manager and is responsible for assisting with the day-to-day running of In Room Dining with a focus on effective team communication to enhance the customer experience.

Critical responsibilities:

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.

• Inspect grooming and attire of staff, and rectify any deficiencies.

• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness.

• Display hands on leadership and lead by example

• Be organised and understand room movements, amenity lists, and other daily priorities to ensure a seamless operation.

• Communicate effectively with the team so they can perform at their best

• Ensure Talent are working together collaboratively to meet and anticipate guests needs

• Complete scheduled inventories and stock and requisition necessary supplies

• Champion brand standards to ensure consistency, quality, and luxury service is delivered to all our guests

• Develop and maintain positive working relationships and identify training needs of the team so they too can develop.

Successful Candidates will have:

• Clear and professional language

• Previous experience in a luxury hotel, preferably in In Room Dining

• Experience in a leadership position

• Previous experience in food & beverage service, ideally in a hotel environment

• Flexible availability, including weekends and public holidays

• Has a positive, can-do attitude

• Enjoys working in a fast paced environment

• Ability to build positive relationships with guests and team members

The Benefits

• Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group

• Recognition programs to keep you motivated

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy

• Great Places to Work’ certified

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.