Field Support Manager – Midwestern USA (Remote)

Date Posted:

2024-05-28

Country:

United States of America

Location:

PW137: Ohio Remote Remote Location , Remote City, OH, 45406 USA

Position Role Type:

Unspecified

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast into the future.

Innovation Through Diversity of Thought:

At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

We are looking for a Regional Field Support Manager (FSM) to be based in the Midwestern USA supporting our customers in the Indiana, Illinois, Michigan, Ohio, West Virginia region. This person will manage strategic customer accounts in the region driving benchmark customer satisfaction levels. They’ll be the primary liaison between the assigned customer base and P&WC in support of technical and commercial service-related activities. They will own, maintain, and drive action items for assigned customers to achieve strategic objectives.

Key Responsibilities:

Primary point of contact with P&W customers, responsible to provide on-site assistance and solutions for all technical, commercial, and operational issues encountered while working in partnership with the appropriate departments at P&W.

Highly trained and skilled individual with expert knowledge of P&W engines and must be able to work well at all levels within their customer base, from the CEO to the Director of Maintenance, Engineers, and Technicians. 

Communicate, interface and work effectively with many internal P&W departments to achieve the results of delighting their customer base.

Frequent travel (50%) to visit customers in the assigned region. Work schedule is dependent upon the support requirements of our customers. Some duties may require to work irregular hours and maintain a frequent travel schedule, sometimes on short notice. From time to time after normal working hours, it may become necessary to respond to a customer’s AOG (Aircraft On Ground) requirement or urgent matter.

Manage and support customer CRM accounts. Act as single point of contact for the strategic customers in the region along with acting as a liaison between Customer Programs, Global Frontline, and the customer base.

Support regional technical/commercial reviews and senior management meetings with the customer base. Support Entry-into-Service (EIS) on new engine models while defining strategies to drive service improvements and provide best-in-class support.

Basic Qualifications:

Typically requires: A University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experience Engineering/Other Technical Positions

Must be a U.S. Person/Permanent Resident “Green Card” holder.

50% Travel

Preferred Qualifications:

Experience removing/installing engine parts and troubleshooting engine faults.

Microsoft Teams, CRM, Outlook, Excel, and PowerPoint experience is preferred.

Requires expert or mastery level knowledge of work area, typically obtained through advanced education combined with experience.

Should have have deep knowledge of project management.

Advanced knowledge of related disciplines within work area and ability to identify links and potential impact on projects, programs or systems.

What is My Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process.

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

The salary range for this role is 118,000 USD – 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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