Perform service support activities, troubleshoot, and repair IT Cooling products and electro-mechanical equipment. Schedule technical sales or service support for customers.
ESSENTIAL FUNCTIONS
Perform on-site customer service of IT Cooling products to include start-up service, preventative and remedial maintenance, field modification, and testing.
Troubleshoot refrigeration and electro-mechanical equipment using schematic and mechanical drawings, procedure and troubleshooting documents, and hand-held and computer-based test equipment. Perform repairs or replacements of equipment as necessary.
Perform refrigerant system repair work when needed, including leak detection, reclamation of refrigerant, evacuation, and charging of R410A.
Evaluate, troubleshoot, and repair HVAC electric, control systems, and engineering products.
Perform refrigerant-related tasks such as reclaiming, measuring, charging, pressure testing, and evacuating HVAC units.
Provide technical support to internal and external customers, including third party service organizations, and end users.
Inspect and test returned products and components and systems to determine defects and/or operational status.
Schedule and provide emergency technical support and field service on an on-call basis.
Maintain service records and documentation of services provided. Prepare necessary documents related to installation, testing, repair, and customer support.
Provide field support and assistance with power equipment projects as required.
Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
QUALIFICATIONS
Associates Degree in HVAC, Electrical Electronics, or related technical field with 2-5 years of experience with troubleshooting and repairing HVAC systems, or equivalent education and experience.
Intermediate knowledge of HVAC systems as gained through experience or successful completion of technical training courses.
EPA Section 608 certification.
Advanced knowledge and proficiency of mechanical and electronic test equipment
Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
Advanced analytical and problem-solving skills.
Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
Intermediate computer skills with emphasis of Microsoft Office products, timekeeping systems, and expense reporting systems.