Field Service Representative BOOM Expert A330 MRTT (Australia)

Job Description:

This is a Long Fixed Term contract (for approx. 3 years) in Australia.

The Field Service Representative (FSR) serves as the main technical point of contact between the customer and Airbus, acting as the customer interface at the base site and occasionally off-site for all In Service Support matters.

Accountabilities:

• Ensure permanent onsite technical support and representation of Airbus at customer base, to ensure safe aircraft operations in the most economical conditions to the benefit of the customer.
• The FSR acts as single technical point of contact between the customer and Airbus, being the interface of the customer on site at MOB and off-MOB occasionally, when if needed for all aspects relative to In Service Support.
• Assist the customer in maintaining operations reliable and economic, advice customer’s technical personnel on troubleshooting, maintenance and repair work procedures for maintenance programs and Ground Support Equipment, modification embodiment and spare parts handling, while collecting operational data.
• Lead, monitor or advise the Airbus maintenance teams and external support organizations to develop good personal and technical relations with the customer.
• Locally ensure that operator’s needs are correctly met by Airbus’ resources, that the contractual performance of the maintenance service is accurate, that the flow of information between Airbus and the operator is optimal, and that Airbus’ interests are best protected.
• Within the framework of the Airbus Defense & Space Customer Services, the job holder represents Airbus Defense & Space on Customer Main Operating Bases (MOB) for Transport and Mission aircraft.

Tasks

1. Airbus representation:

• Be the primary daily focal point in the interface between Airbus and the customer ́s maintenance and operational organizations during fleet acceptance, Entry Into Service, FISS or other related services.
• Liaise as focal point with AD & S appropriate organizations and/or with the customer to set-up possible new services contracts.
• Act as focal point to coordinate all kind of visits, meetings or Working Parties on MOB with the different AD&S organizations or external suppliers and the customer.
• In advance “detection and solving” of Airbus ́ faults/errors in operational and technical documentation and procedures, engineering support, spare parts supplies discrepancies and any contractual deviation to avoid customer disappointment, acting as focal point of maintenance issues in front of the customer.
• Assess perceived customer satisfaction, as well as collect customer ́s feedback to improve the service.

2. BOOM EXPERT

• Shall have extensive technical knowledge of the MRTT and its systems and the capability to provide liaison between AIRBUS production, engineering and product support staff and RAAF/NGIDS engineering and maintenance personnel.
• Shall be capable of carrying out Organizational and Operational level repairs, including troubleshooting, and be capable of assisting RAAF/NGIDS Personnel in the maintenance and training.
• Shall be able to develop, update and present lectures and syllabi, at the MOB.

3. Technical Assistance:

• Coordinate Airbus and customer maintenance teams on both hangar MRO and line maintenance tasks, to ensure an optimal support service to the customer.
• Coordinate, integrate and supervise all actors, to develop and implement the necessary aircraft repair and recovery procedures to obtain applicable organization approvals as appropriate.
• Coordinate Airbus disciplines when needed in technical investigations or technical problem solving.
• Ensure that the customer has in place the correct procedures to report technical and safety issues.
• Advise the customer on components warranty management and the function of auxiliary workshops (Propellers, Engines, batteries, etc.)
• Ensure the correct processes are put in place to implement any modification (Service Bulletin, authorized repairs, design deviations, etc….) on the aircraft. Assess the aircraft status and coordinate the maintenance plans before implementation to ensure the correct compliance of the task.
• Collect, Monitor and report any relevant support for all specific operational, logistical, maintenance and safety issues. Provide requested data and analysis to Airbus.
• Ensure that all queries are properly answered (Tech Publications, Engineering, Logistic…) to reinforce the quality standards of the company.
• Analyze and monitor the evolution on the fleet operational activity and recommend any necessary improvements to ensure the correct maintenance schedules and maintenance practice.
• Report operationally to the Head of FSR and AMTAC to analyze the main topics of the fleet and correct them.

3. Training and Fleet Entry into Service:

• Detect lack in training provided to customer ́s maintainers/operators to optimize efficiency of the operation.
• Coordinate, monitor and provide the necessary information to complete the skills of the customer’s technicians
• Provide OJT as required.
• Identify and manage unforeseen needs into customer fleet operation.
• Assess compliance of local facilities.
• Assist and coach the customer in tracking and solving any technical fault across the fleet.
• Keep aware of maintenance checks planning, progress and difficulties either on MOB or off MOB.
• Check spares request prone to hamper the availability commitments, providing technical assessment and IPL and GSE supervision.
• Ensure import/export proper procedures and protocols are in place.

4. FISS Material Programs:

• Locally manage FISS Material contract execution to ensure both operational and economical success.
• Coordinate FISS Material local teams in order to ensure a correct regulation fulfilment and targets compliance.

5. Other areas:

• Demonstration tours technical and logistic support and aircraft maintenance

management.

• Ferry flights technical support as needed.
• GSE validation support

Required Skills/Experience:

• B1 Licensed Engineer 
• University degree in engineering (Engineering / Aerospace Technology)
• Profound experience in the aeronautical field such as design, airline engineering or operation, manufacturer’s Customer Services.
• at least ten (10) years overall experience with large transport aircraft with five (5) years on Airbus A330 or equivalent and two (2) as FSR/BOOM EXPERT SR or FSR/BOOM Technical Representative Liaison. 
• Good technical & system knowledge regarding A330MRTT
• Capacity to upload Boom software, with large experience in A330MRTT and specialized in Boom maintenance 
• Qualified on A330-200 Basic aircraft (Airbus Platform) and on the RAAF/NGIDS A330 MRTT Systems
• Knowledge of Airbus organization and processes (prior Airbus working experience is an added advantage)
• Experience of Aviation processes, projects and regulations highly desirable
• Experiences of civil or military Entry into Service
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
• Fluent in English; Spanish knowledge an advantage
• Eligible to NATO Secret accreditation
• Right to live and work in Australia

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters International Services Designated Activity Company

Employment Type:

Fixed term

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

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