Field Service Engineer VIC, Diagnostics in Mulgrave, Australia

Job Description Summary

Due to a promotion, we have an opportunity for an experienced Field Service Engineer to join our Diagnostics business and support customers with repair, installation and maintenance of all the BD Diagnostics instrumentation across VIC.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Responsibilities:

• Effect instrument installations, commissioning and customer training on instrument maintenance.

• Plan regular customer visits to deliver preventative maintenance on BD instruments; these include Laboratory Automation and Diagnostic family of instruments

• Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.

• Maintain accurate service records through diligent and timely use of service reports and the customer database.

• Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities.

• Effect tight control of the service parts movements and usage allocated to your responsibility.

• Assess and report on product performance, faults etc and make recommendations for improvement.

• Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.

• Provide customers with quotations for instrument repairs.

• Discuss service requirements with customers and look for opportunities to sell service contracts.

• Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Knowledge and Experience:

• Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering (Mechatronics) is highly regarded.

• A minimum of five years’ experience in Diagnostic instrumentation service required. (Experience in laboratory automation a definite advantage)

• Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel.

• Component knowledge level of computer hardware and software familiarity and data management ability required.

• IT infrastructure, computer networking ability with proven experience mandatory

• Ability to perform Applications & Operating Systems configurations, updates and upgrades.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

AUS Melbourne

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.