Field Application Specialist

Job title:

Field Application Specialist

Company

Ontoforce

Job description

About Us:ONTOFORCE is dedicated to pushing the boundaries of knowledge discovery and data processing for our customers, research-intensive organizations in the life sciences industry. Our goal is to streamline the drug development process by making complex data analytics user-friendly and performant. Our product, DISQOVER, is a cutting-edge platform that empowers users to navigate and extract actionable insights from a complex knowledge graph spanning terabytes of data.Position: Field Application SpecialistAs a Field Application Specialist, you will be responsible for providing technical pre-sales support, developing deep product expertise, and delivering outstanding service to our customers. You will become an expert in our products, enabling you to create impactful demo and applications concepts. In this role, you will collaborate closely with your colleagues from the Sales and Solution Enablement teams to support customer engagements, deliver customer demos and manage our documentation & knowledge base platform.Your primary responsibilities include:

• Product Demonstrations: Conduct detailed product demonstrations tailored to the prospect’s needs. This includes setting up the product to reflect their use cases and demonstrating the benefits specific to their business needs.
• Functional Consultation: Offer deep technical insights to prospects and sales teams, helping to clarify how our products and services can optimize the performance within their organization.
• Pre-sales support: Partner with the sales team during the pre-sales phase by delivering technical product presentations.
• Product knowledge: You will build a deep understanding of the products and services offered by ONTOFORCE. This enables you to present ONTOFORCE’s software products credibly and with scientific and technical depth.
• Product training: Equip and train the sales team with the knowledge they need on use cases, applications and functional aspects of the products or services, ensuring they have a solid understanding of what they are selling.
• Knowledge base management: Continuously update and manage the knowledge base and asset center to ensure up-to-date technical documentation and resources are available and communicated clearly to both technical and non-technical stakeholders.

• Advanced degree (PhD or Masters) or equivalent experience in Life Sciences (e.g., Computational Biology, Bioinformatics, or related field).
• At least 3-5 years of experience in a customer-facing role within Life Sciences, preferably in technical consulting, pre-sales, or field application roles.
• Excellent problem solving and communication skills:

• Excellent collaboration, communication, and active listening skills.
• Ability to explain complex technical concepts to a non-technical audience.
• Ability to understand customer needs and position products to align with those needs effectively.
• Strong understanding of data analytics, knowledge graphs, and data integration in the life sciences.
• Highly organized and capable of managing multiple customer projects effectively.
• Self-starter, driven, and resilient, with high energy and enthusiasm.
• Eager to learn new technical concepts and willing to stay up to date with trends in life sciences and technology.

What we offer

• A competitive salary package. For employees in Belgium this includes additional benefits such as: meal vouchers (€8/day), eco vouchers(€250/year), hospitalization insurance, home working allowance, net expense allowance, and a Flexible Income Plan (with the option for bike leasing).
• Challenging Environment: Work with a dynamic team that welcomes challenges and encourages personal and professional growth.
• Innovative Product: Contribute to DISQOVER, our groundbreaking product that pushes the boundaries of data-linkage technology.
• Learning Opportunities: We are committed to your professional development. Benefit from internal learning sessions, access to online learning platforms, like LinkedIn Learning, and personalized training opportunities.
• Generous Leave Policy: Enjoy 32 paid days leave, including 12 compensation days, to maintain a healthy work-life balance.
• Hybrid Working: Experience flexibility with a balance between remote work and in-office collaboration.

Making a difference through our values

• We are one ONTOFORCE – We’re united as one team working together to achieve, because the greatest splash is made with the greatest force.
• Your trusted partner – Through our innovative solutions and trusted team of experts, we support our customers as they carry out their science-driven missions.
• Let’s go – It’s amazing what a can-do-attitude can do. We believe in fostering an entrepreneurial environment where everyone feels empowered to take initiative and make a difference.
• Free to be you – Respect and trust are foundational in everything we do: we respect everyone as unique individuals and trust each other to make the best decisions for ONTOFORCE.

Join us in shaping the future of data discovery and be part of a team that values creativity, collaboration, and continuous improvement.

Expected salary

Location

Gent, Oost-Vlaanderen

Job date

Sat, 28 Sep 2024 22:34:33 GMT

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