FCM – Senior Consultant, Air – Remote, US

Senior Consultant, Air

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

In this role, you will be a critical contributor in the shaping of the Airline Sourcing & Category Management offering from FCM Consulting. This includes being responsible for the oversight, delivery, and overall success of existing and new client projects related to their air programs. You will maintain exceptional relationships with airlines and will be working with clients and internal stakeholders during various aspects of the RFP process and ongoing performance management.

Key Responsibilities

• Manage and coordinate Airline Request for Proposal (RFP) projects from clients and internal teams. This includes organizing data collection, input, managing timelines, and developing end-result presentations to the clients.
• Lead the ongoing enhancement and maintenance of the proposal process.
• Standardize proposal/SOW templates by utilizing style guides, consistent messaging, relevant industry content, and ensuring product / service content is always current.
• Direct completion of internal proprietary airline sourcing tool development, with short-, medium-, and long-term vision and deliverables.
• Pursue automation within current process by leveraging various tools and provide closed-loop feedback to ensure continuous process optimization.
• Collaborate with Sourcing, Product, Project Management, and Account Management teams to establish ongoing competitive analyses and best practices.
• Work with Marketing to publish relevant white papers and best practice reports.
• Represent FCM in client forums, industry events, and press related to all aspects of corporate airline programs.

Experience & Qualifications

• B.A./B.S. plus 8+ years airline analytics, pricing, or sourcing experience or equivalent combination of education and relevant experience.
• Demonstrated experience in an internal or external customer service capacity, with a positive, “can-do attitude.”
• Industry experience in B2B environment.
• Excellent knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and PowerBI.
• Excellent written, oral, and interpersonal communication skills. 
• The discipline to work alone and the ability to work collaboratively as part of a global, high-performance team.
• Analytical approach with the ability to manage multiple, simultaneous projects while maintaining an eye for detail.
• Strong presentation and content development skills, with the ability to turn numbers into a story.
• Ability to think on your feet, develop and communicate insight.

Work Perks! – What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Paid Time Off *
• Up to 15 Vacation Days accrued per year – prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
• 5 Sick Days accrued per year
• 3 Personal Days
• 1 Diversity Day
• 1 Volunteer Day
• 8 Recognized Holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

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Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $90,000- $120,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

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