Extended Services Caseworker

International Rescue Committee


Job Overview: The Caseworker provides trauma-informed services to Ukrainian & Afghan Humanitarian Parolees to support a positive resettlement/post resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with sponsors, clients, colleagues, and external parties to develop as well as update service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

  • Collaborate with clients and sponsors to assess client needs; conduct intake services and work in partnership with clients and sponsors to develop/update self-sufficiency plans.
  • Provide case management and individualized support for clients enrolled in the Refugee Social Services Program through direct services, referrals, and advocacy. Maintain an updated active clients contact list and service plans.
  • Assist clients to apply for public assistance programs including but not limited to health insurance (Medicaid), food assistance (SNAP), cash assistance (TANF/RCA), WIC, and SSI.
  • Provide referrals to English language training enrollment opportunities.
  • Conduct regular follow up meetings, assess and monitor client progress in support of their attainment of established goals; work with clients to address challenges and ensure that available resources are effectively utilized.
  • Conduct outreach to Afghan parolees, SIVs and refugees who need longer term support services via community meetings, social media, text messaging platforms, and other methods to increase uptake for IRC services and to re-engage with Afghan and Ukrainian parolees.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred, or equivalent work experience.

Work Experience:

  • Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
  • Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari/Farsi, Pashto, or Ukrainian.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

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