Experience Designer – Nectar Campaigns (mid-weight)

Job title:

Experience Designer – Nectar Campaigns (mid-weight)

Company

Sainsbury’s

Job description

Job Description:Experience Designer – Nectar Campaigns (mid-weight)At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat).We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight, and talent we have.The role:With more than 18 million customers, Nectar is the UK’s largest loyalty scheme, but there’s more to it than points and Nectar Prices. We also work with hundreds of partners across retail, travel and more, that includes some of the UK’s favourite brands, such as Argos and BA to offer our customers real value.This is an exciting role in the Customer Loyalty team, designing experiences for our marketing campaigns and supporting our evolving design systemIn this role you will be influencing on bringing the joy, warmth and playfulness of the Nectar brand alive in the app through seasonal and targeted campaigns. You’ll also bring your eye for detail and visual expertise to influence and align the Nectar experience across platforms along with the Design System for a consistent, beautifully crafted customer experience.As an Experience Designer, you will be responsible for understanding how our customers shop with us, what value and loyalty means to them and what their pain points are. You will have access to research and insights and work closely with our Loyalty product, engineering and Marketing teams. You will take those customers pain points and the business needs and design solutions that support customer’s needs.You will be working within a team of experienced product managers and engineers alongside stakeholders from other parts of the operation who will rely on your knowledge of user experience, accessibility, and interaction design.The ideal candidate will have ideally spent time in a mid-weight design role, be used to solving problems and advocate the value of design. You will need to use design thinking to plan out that work and get feedback from a range of stakeholders. With tight feedback loops and the ability to bring about huge changes to our customers, this position offers an extremely rewarding design role.What you’ll do:

• Craft elegant and user-centred app experiences
• Work within an agile team across product, design, and engineering to get your solutions into the hands of our customers
• Work with the Design Systems team to understand which components exist and contribute back ideas to improve the customer experience.
• Perform your own desk and in-store research to explore and iterate design solutions.
• Organise design workshops with stakeholders to articulate customer and business problems and what the possible solutions might be.
• Interact with stakeholders from across the group to share insights and ideas.
• Work with the content strategists and accessibility specialist to design the best experience for all our customers and colleagues.
• Design and test concepts and solutions, working with our researchers and journey managers to understand the customer journeys and customer pain points.
• Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience.

What we’re looking for:Industry experience as a UI or Product Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we’re looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours. This is a midweight role so we’re looking for a minimum of 3 years of experience.Skills we are looking for:

• System and service design experience to able to navigate complex and connected problem spaces
• Adaptable to changing priorities, complexity and unknowns
• Strong visual, interface and interaction design skills
• Excellent time management to work effectively across multiple projects
• Confidence challenging your peers and stakeholders
• Taking the initiative and driving change
• Tailoring your approach for different audiences
• Expertise designing and prototyping with tools such as Figma
• Capable of conducting research and interpreting results
• Knowledge of how to design inclusively
• Influence and negotiation skills

Support we will provide:

• A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
• A mature design system and set of standards to work with
• Research, accessibility and UX copywriting expertise

Tips and guidance on what we look for in portfolios:Responsibilities:We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.Qualifications:We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Expected salary

Location

London

Job date

Fri, 29 Nov 2024 07:42:48 GMT

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