Executive Assistant to General Manager in Gold Coast, Australia

Job Number 24111508

Job Category Administrative

Location Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you’ll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location

Ideally situated on the pristine beaches of the Gold Coast, the oceanfront Sheraton Grand Mirage Resort Gold Coast offers 295 guest rooms and suites, 26 luxurious 2 & 3 bedroom villas, award winning restaurants and bars, a swim-up pool bar and over 14 flexible spaces for meetings and events.

Role

The Sheraton Grand Mirage Resort is seeking an experienced Executive Assistant to support the daily operational requirements for the Resort.

Key responsibilities include:

• Provide the highest level of administrative support to the resort General Manager to ensure the smooth and effective running of his/her office;

• Maintain confidentiality and privacy – integral to this position – at all times;

• Be flexible with working times and hours when required;

• Manage General Manager’s diary alongside own diary;

• Maintain General Manager and Executive Assistant Trace system;

• Monitor and ensure all deadlines relating to the General Manager’s office are met, including follow up with Executive Committee Members and Department Heads when required;

• Liaise and build positive relationships with associates, guests, resort owners and managers, villa owners, and other resort General Manager and Executive Office key contacts;

• Respond to all TripAdvisor Reviews under General Manager’s name, and selected Marriott Verified Reviews (MVR) including all Alerts, under the relevant Manager’s name (with their input), and close Alert Responses within the 48 hour deadline;

• In conjunction with the Reservations Manager, co-ordinate accommodation upgrades, and recognition, including amenities, for General Manager Office VIP guests and other guests when requested/as required;

• Manage the resort Tender Process – distribute Tender Invitations, acknowledge receipt of Tenders, set up Tender Opening Meetings, respond to unsuccessful Tenderers, and manage and self-audit Tender Master files;

Requirements

Successful candidates must have:

• Previous administrative experience in a similar role within a 5-star Resort environment

• Strong time management & organisational skills

• Strong research and analytical abilities

• Outstanding written and verbal communication skills

• Ability to manage multiple projects, whilst working to tight deadlines

• Experience in inspiring a positive working culture and leading a large team

• Comprehensive business acumen with a strategic and innovative mindset

• Proven experience in developing strong relationships with key stakeholders including hotel owners

• An energetic and proactive approach to working in a fast-paced evolving environment

• Drive and motivation to exceed goals and continue to grow and develop your career

• Citizenship, permanent residence or approved working rights in Australia

The Benefits

As an Associate of Marriott International you will have access to greater flexibility and benefits than ever before. Enjoy exclusive travel discounts across Marriott worldwide, paid parental leave and personal growth through world class training programs and strategic career development opportunities.

This isn’t work with a side of life. This is Life with the Works.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.