EUC IT Support Analyst
Darwin Rhodes
Job Title: EUC IT Support AnalystJob Location: WBA Digital & IT Solutions (Ireland) Ltd, 2nd Floor,40 Molesworth Street, Dublin, D02 YV57, IrelandDuration of the Assignment: 4 MonthsJob Purpose and primary objectives: Responsible for providing L1 & L2 desktop support for on-site and remote support locations. Provides professional assistance to internal & external customers having hardware and software related problems with their desktop, laptops, mobile devices, or peripherals. The primary focus is striving to achieve the highest level of customer service while supporting and developing corporate computing needsKey responsibilities:Verbally shares information simply, clearly and concisely using fact and logic so that both IT and non-IT audiences can understand straightforward content. Asks clarifying questions to draw out more detailed, relevant and useful information. Learns from written passages by discerning the main idea or key facts and presents written information in a clear, logical and structured way which is easy to follow. Follows and complies with all policies and standard operating procedures (SOPs) applicable to the role. Can classify information according to WBA data classification policy. Applies specific measures to protect information classified as confidential. Displaying world class customer focused IT support, developing and maintaining relationships within the business, at all levels. Communication both technically and non-technical is key
Dublin
Wed, 28 Aug 2024 23:15:02 GMT
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