ES Programmer/Remote Administrator

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electronic Security/Remote Administrator to join our amazing culture. The Electronic Security Programmer/Remote Administrator is responsible for configuring, programming, and maintaining electronic security systems to meet corporate and customer needs. This role includes analyzing system performance, troubleshooting technical issues, and implementing custom solutions. The programmer will collaborate with field technicians, customers, and internal teams to ensure seamless integration and optimal performance of electronic security equipment and software. As an Electronic Security/Remote Administrator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Electronic Security/Remote Administrator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Develop and program electronic security systems, including intrusion alarms, access control, and video surveillance systems.
• Customize security system settings to meet client requirements, including user permissions and system alerts.
• Provide remote support for technicians during on-site installations and upgrades.
• Perform regular updates and maintenance on security databases and control panels.
• Troubleshoot and resolve programming errors or malfunctions in electronic systems.
• Assist field service technicians with advanced troubleshooting and programming.
• Provide real-time technical guidance to resolve customer issues.
• Create and maintain comprehensive documentation for system configurations and modifications.
• Manage and update central station customer information, including user credentials, access permissions, and alarm response protocols.
• Analyze system activity reports to identify trends, security vulnerabilities, or performance improvements.
• Generate detailed reports on programming changes, system upgrades, and customer feedback.
• Collaborate with customers to define system requirements and provide technical training.
• Address escalated customer service issues related to electronic security programming.
• Ensure compliance with contractual agreements and operational standards.
• Lead programming efforts for large-scale projects, such as system refreshes and upgrades.
• Coordinate with technicians and project managers to meet deadlines and quality standards.
• Monitor project progress and adjust programming workflows as necessary.

Education and Certifications:

• Bachelor’s degree in Electronics, Information Technology, or a related field (preferred) or equivalent experience.
• Certifications in relevant electronic security platforms (e.g., Lenel, Avigilon, Genetec, Honeywell, DMP, Ademco, Bosch, or similar).

Experience/Requirements:

• 3+ years of hands-on experience in electronic security programming or a related technical role.
• Proficiency in programming languages or software commonly used in electronic security systems.
• Must be proficient in core intrusion panel programming
• DMP, Bosch , Ademco
• Must have basic knowledge of central station reporting and how to deliver response types appropriately for alarm reporting
• Strong analytical and troubleshooting skills.
• Ability to work collaboratively in a team environment.

Computer Skills:

• Advanced knowledge of programming tools, security software, and Microsoft Office Suite.
• Familiarity with system integration platforms and database management systems.

Additional Requirements:

• Ability to travel occasionally to support field operations and installations.
• Strong attention to detail and commitment to maintaining system security standards.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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