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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As the Remote Support Engineer you will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. The engineer will join our HMI and Communications team where you will work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information allowing decision-making to improve systems or processes across plant operation. You will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.
This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, complex troubleshooting, technical engineering expertise and business acumen.
Your primary responsibility is to provide technical support for the FactoryTalk OperationSuite of products with a concentration on FactoryTalk View Site Edition, FactoryTalk Linx Gateway, and FactoryTalk Optix. The engineer will provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email or technical notes will also be required. The engineer may be asked to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24×7 customers.
You will report to the Manager of Global Remote Support- Information.
The Essentials- What You Will Have:
The Preferred- You May Also Have:
Be able to work effectively and proficiently with the following:
What We Offer:
Rockwell Automation is currently accepting applications until 5/1/2024.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace
For this role, the Base Salary Compensation is from $67,680.00 to $101,520.00 with an annual target bonus of 5% of base salary. Actual pay will be based on factors such as skills, knowledge, education and experience.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation is currently accepting applications until
05/01/2024
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