Endpoint Management Engineer in Richmond, Australia

• Make an impact in a collaborative, supportive team in a rare cross platform environment!

• Work across multiple leading brands in a top Australian tech company!

• Permanent full time role based in Richmond

We’re REA

With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Enterprise Technology (known as ETech) team form a part of our Global Technology group which is headed up by our CTO Steve Maidment. The Global Technology group is responsible for providing the technology and data platforms underpinning REA’s products, services, and operations. The team consists of around 160 people, which are distributed across the Launchpad, Enterprise Technology, Security, Workforce Identity and Data Services teams.

ETech is responsible for making REA employees happy and productive by empowering them with technology. We also play an integral role providing strategic, commercial input and guidance around decisions across all levels of the business, while continually improving the ‘behind the scenes’ of REA to support our people, as well as providing support to all other functional areas of the business around the globe.

What the role is all about

• Design and manage and the Standard Operating Environment (SOE) across all end-user devices (macOS, Windows, Linux, iOS and Android)

• Provide leadership and guidance to the broader ETech team with respect to the delivery of all desktop solutions

• Monitor new releases and patches to operating systems and applications, and make recommendations on implementation and testing strategies

• Leverage MDM to support Problem Management of end-user devices

• Monitor MDM platform to ensure security compliance polices are met and software patch levels are maintained

• Develop and streamline support and maintenance processes to standardise device management across REA

• Define hardware standards and approve for use within the REA environment

• Maintain MDM platform health

Who we’re looking for

• Someone with a few runs on the board – 3 years’ experience in MDM design, development and implementation.

• Relevant qualifications highly regarded

• Minimum 5 years’ experience working in a complex technology environment

• Looks at tricky situations through a solutions-focused lens

• An end-to-end approach to work and projects.

• Agile Project Management experience with experience working within small project teams.

• Exposure to application packaging and deployment methodologies across Mac and Windows

• Exposure to the processes of Incident, Problem, Change and Configuration Management.

• Professional documentation skills for use in user training or technical documents.

• In depth knowledge of varying desktop, laptop, mobility and peripherals

• Strong troubleshooting skills for hardware and software.

• Ability to look at business problems and turn them into technological solutions and translate tech talk into meaningful business talk for our customers

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits (https://www.rea-group.com/about-us/news-and-insights/blog/how-we-help-our-people/) include:

• A hybrid and flexible approach to working

• Flexible leave options including, birthday leave and purchase additional leave

• Flexible parental leave offering for primary and secondary carers

• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity

• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn’t find a perfect match with this opportunity? Perhaps the timing isn’t right? You should join our Talent Neighbourhood! (https://rea.to/careers-talentneighbourhood)

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Req ID R0013388