eCommerce Operations Manager in North Sydney, Australia

eCommerce Operations Manager

Date: Jul 12, 2024

Brand: EssilorLuxottica

Location:

North Sydney, AU

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Are you passionate about providing exceptional customer experiences in the dynamic world of e-commerce?

We’re currently recruiting for an e-Commerce Operations Manager to be part of our e-Commerce team based out of our North Sydney office. This role will see you creating process efficiencies, collaborating with customer care, and supporting the eCommerce team in the daily operations across Sunglass Hut, Ray-Ban, Oakley and Costa Del Mar websites. Reporting to our Senior E-Commerce Operations Manager this role will act as the bridge between our customers and our brands in aiming to provide exceptional service, resolve issues efficiently and contribute to a positive customer experience that enhances our customer loyalty.

Requirements for Success

• Management of the communication between our Customer Service & Distribution Centre teams to fix any issues customers come across on our website and within the supply chain

• Managing the store operations teams to ensure a seamless omnichannel customer experience

• Managing the monitor of the weekly gross to net performance, and the operational performance of the supply chain, identifying any trends and improvements required

• Identification of opportunities to streamline process improvements cross-functionally and resolve operational inefficiencies

• Liaising with internal cross-functional teams & leading projects to optimise operations, processes & technology

• Testing scenarios where customers have identified as areas where they encountered issues with functionality

• Managing the integration and development of new features and enhancements

• Managing, coaching & mentoring our ECommerce Operations Coordinator

• Management of communication of issues with functionality your stakeholders

Skills & Experience

• Tertiary education in one or more of the following fields: Marketing, eCommerce, Digital marketing

• Good eye for creative layout and design

• Basic HTML & photoshop skills highly regarded

• Strong project management and self-management skills with demonstrated ability to prioritise under tight deadlines

• Highly driven, passionate about online retail & quick to learn

• Microsoft Office Suite – particularly Excel

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• A generous product allowance for you to spend across our portfolio of brands

• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.

• Abundance of local cafes, a major shopping centre and close to public transport facilities

• Global volunteering opportunities through our OneSight Foundation

• Wide range of career opportunities across the EssilorLuxottica network

• Complimentary full-time concierge services offering an exclusive hotel-style experience!

• Options for a hybrid working environment

Next Steps

If you thrive on making a difference in the e-commerce landscape and crave a role that merges your passion for customer service with the world of online business, this is the opportunity you’ve been waiting for. To be considered for this opportunity, please click apply and send your cover letter and resume today.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and for each other.

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