eCommerce Assistant (12 month contract) in Thornleigh, Australia

Job Description:

McDonald’s Australia Limited (MAL) is the largest quick service restaurant operation in the country. Fondly known as “Macca’s”, we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.

Duties

Could you be our next eCommerce Assistant?

In this role you will be responsible for assisting with the execution of digital value strategy, the digital communications plan, and improving customer retention metrics such as customer visitation and LTV. This role is within the digital arm of the Marketing team however will work cross functionally with Consumer & Business Insights, MarTech, Data Science, Technology and Marketing Teams. You will report directly into the Loyalty & CRM Manager. The successful candidate will be passionate about delivering the best experience for our customers whilst working with cutting edge technologies to drive competitive advantage. Applications close COB Friday 6 September.

What can you expect on a day-to-day basis?

• Delivering the eCommerce strategy to improve performance and customer outcomes

• Working with cross functional teams to deploy eCommerce levers within our app

• Working with the marketing team to deliver eCommerce integration into campaigns

• Working with agency teams to deliver the plan through effective prioritisation and resource management, as well as report on performance, gather learnings and fuel optimisation pipeline

• Assisting with the development of the test and learn plan for the loyalty program to ensure benefits are constantly being analysed and optimised

Qualifications

Your keys to success:

• Experience in a digitally focused retention role

• A commercial mind that has a good understanding of loyalty and offers programs

• Outstanding execution skills with strong attention to detail

• Outstanding work planning and time management skills

• Excellent communication

• A passion for numbers and analytical skills

• A strong team player that will embrace the cross functional aspect of the role

Desirable:

• 2-3 years of proven experience

The Maccas Difference

• A state-of-the-art on-site gym at our Thornleigh office

• Enjoy discounted Macca’s at any restaurant across Australia

• Immerse yourself in a lively and vibrant culture enriched with local events

• Embrace a highly flexible work environment that suits your lifestyle

• Ignite your professional growth with continuous development opportunities that align with your career aspirations and passions

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures, and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you’d like to note your pronouns or have suggestions for how we can improve in this space.

Requsition ID: 557