ECE Technical Sales Remote Support – Support specialist

Mexico (Hybrid)

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Nokia maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Nokia’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Join us and be part of a company where you will feel included and empowered to succeed.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will:

• Assess customer RFP or input documents, define solution with CNS Enterprise Campus Edge Solution (ECE Sol) Sales and Technical Sales / Customer Solution Architects (CSAs) teams and adapting Nokia blueprints to customer needs.
• Bring and maintain solid subject matter expertise on our Nokia Enterprise Campus Edge Solutions portfolio.
• Establish trusting relationship with CNS ECE Sol Sales and Technical Sales / CSAs teams.
• Provide CNS ECE Sol portfolio technical remote support to CNS ECE Sol Sales and Technical Sales / CSAs teams.
• Support CNS ECE Sol Sales and Technical Sales teams in discussions on technical requirements and resolve gaps with Product Managers and System Engineers to ensure customer requirements can be met. 
• Participate remotely in and elaborate the creation of business value realization/business case for technology and architecture proposed to customers.
• Create and/or review technical offers and other deliverables: SoW, SoC/Point by point Responses, BoQs/BoMs, TSDs, SSDs.
• Drive and document overall deal solution strategy (product and services), interface with Product and Pricing Managers to drive optimal scoping & cost structure to ensure competitiveness and allow for future up-sells. 
• Provide remote ECE Sol portfolio technical Support the CNS ECE Sol Sales and Technical Sales team in bid defense planning and technical offer presentation to the customer. 
• Participate in periodic reviews to provide status of key opportunities, wins/losses feedbacks and identified Enterprise Campus EDGE Sol portfolio / product / services gaps.
• Strictly adhere to NOKIA’s sell & CNS processes.

Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program).

KEY SKILLS AND EXPERIENCE

Your skills and experience

You should have:

• 2-7 years of work experience in sales support, product management, professional services, pre-sales, sales engineering, consulting or similar.
• Excellent interpersonal and presentation skills. 
• Fluent English excellent verbal and written communication skills required.
• Ability to work under pressure and meet critical timelines. 
• Creative ‘out of the box’ thinker. 
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed. 
• Interest in Nokia Radio / Core product portfolio, cloud technology, IP Networking, Routing and Switching, IP planning, telecom standards, telecom protocols. 
• Knowledge of CNS Enterprise Campus EDGE portfolio and services is an advantage.

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About the Team

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. 

Apply Now

Job Info

• Job Category Sales Strategy, Operations & Support
• Posting Date 07/31/2024, 11:24 PM
• Locations Boulevard Manuel Avila Camacho No. 5, Naucalpan de Juarez, 53390, MX (Hybrid)
• Apply Before 10/31/2024, 11:23 PM
• Degree Level Bachelor’s Degree
• Job Schedule Full time
• Role Type Individual contributor
• Job Identification 8668
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