Duty Manager in Sydney, Australia

Job Number 24089591

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a Duty Manager to lead our hotel operations and guest services team. Reporting to the Welcome Manager this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 585 rooms, suites and studios.

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

Overall, the Duty Manager should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement. This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

JOB SUMMARY

Based at the Welcome Desk but responsible for managing and supervising all operational areas of the Hotel. Drives W’s Whatever Whenever culture, Bonvoy loyalty program, VIP guests, groups in house, training and development of talent and supports operations at the Welcome Desk. Experience with Opera PMS is desirable. As an integral part of the Rooms management team, directs and works with all areas of the Hotel’s Talent and department heads. Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. A current Responsible Service of Alcohol certificate and full New South Wales Drivers License is required. A First Aid Certificate is desirable.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

• Milestone Recognition

• Sabbatical Leave

• Leave Portability

• Love Learning

• Career Growth

• Bonvoy Eligibility

• Overall Wellbeing

• Flexible Working

• Birthday Leave

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.