Duty Manager in Melbourne, Australia

Additional Information

Job Number 24194706

Job Category Rooms & Guest Services Operations

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Melbourne%2C%20205%20Collins%20Street%2C%20Melbourne%2C%20Victoria%2C%20Australia%2C%203000)

Schedule Full Time

Located Remotely? N

Position Type Management

The Westin is committed to empowering guests to enhance their well-being when they need it most – while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Duty Manager to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

• Rise with us and manage day-to-day operations and ensure the quality and standards of the hotel are met

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries whilst engaging and inspiring guests with each guest experience

• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail

• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond

• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar managerial role

• Working rights in Australia is mandatory

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Westin Hotels and Resorts are part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.