Duty Manager in Melbourne, Australia

About DoubleTree by Hilton Melbourne Flinders Street

DoubleTree by Hilton Hotel Melbourne – Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

About the role

As Duty Manager, you will be working closely with the Front Office Manager to achieve Front Office KPIs and you will be the first point of contact for dealing with any general management related inquiries that arise within the hotel. Specifically, you will be responsible for managing the first impressions of our guests and perform the following tasks to the highest standard:

• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise

What are we looking for?

• Previous supervisory experience in Front Office within a hotel or similar industry
• Knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

Job: Guest Services, Operations, and Front Office

Title: Duty Manager

Location: null

Requisition ID: HOT0ATN8

EOE/AA/Disabled/Veterans