Duty Manager in Adelaide, Australia

Our brand-new hotel boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travelers in Adelaide.

Due to internal movement of ‘Room to Grow’, a unique opportunity has become available. We are looking for a Duty manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach. You’ll make sure you and your team are ready to handle guest concerns efficiently, ensuring a seamless experience from opening and beyond.

As a Duty Manager, you will report to our Front Office Manager. You’ll have the opportunity to mentor and grow a talented team of Guest Services Agents and Night Auditors, fostering a dynamic and energetic workplace culture.

This role is perfect for someone who thrives in a fast-paced, post-opening hotel environment and is eager to expand their skill set. You’ll also gain valuable exposure to HotelKey PMS, our innovative property management system, making this a fantastic opportunity to grow beyond traditional systems.

Your day to day

Every day will be a little different, but you’ll mostly be;

• Leading the way – managing guest experiences, team performance and hotel daily operations.

• Prioritize workload and ensuring your team deliver authentic memorable experiences to our guests.

• Deliver staff training programs on quality and service standards, empowering the team to excel.

• Address guest complaints, gather feedback, and build relationships to improve satisfaction.

• Drive the delivery of IHG One Rewards program and achieve Winning Metrics for guest and team satisfaction.

• Recruit, support, and develop team members while driving upselling initiatives to meet targets.

• Monitor staff performance to ensure consistent service excellence and operational standards.

• Conduct shift briefings to keep the team informed and focused on goals.

• Perform Night Audit and act as Night Manager as needed.

• Adhere to Crisis Management, HACCP, and WH&S policies and procedures. Being first point of contact for any critical emergency situations.

What we need from you

• Previous experience of 1+ years in a similar leadership role with a 4–5-star hotel / resort.

• 2 years’ front desk / guest service experience.

• Proficient in Microsoft Office, Opera, HotelKey, or other similar Property Management System.

• Experience in Guest Reservation System GRS, OTAs, inventory management, and rate management.

• Understanding of budget control, rostering and payroll.

• Demonstrated ability to recruit, train, lead and motivate a customer focused team.

• Excellent communication, problems solving, reasoning and motivational skills.

• Accounting and mathematics skills for accurate auditing and payment processing.

• Skilled in managing emergencies calmly and effectively to minimize impact.

• Ability to work on a rotating roster, weekends and public holidays, and provide critical coverage to maintain smooth operations of the department.

What you can expect from us

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Paid birthday leave

• Hotel perks like accommodation and food & beverage discounts

• Paid Parental leave

• Your career journey will be supported through our lifelong development program

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow with IHG

• Access to our discount retail platform that makes your pay for even further

• Empowering female leaders of the future through our RISE program

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.