Duty Manager – Front Office – Full Time in Werribee, Australia

About us

Holiday Inn Werribee is proudly showcasing the new Holiday Inn open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour. The hotel offers 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and versatile conference and events spaces.

A little taste of your day to day

-Lead by example, motivate and foster a team spirit with a positive attitude

-Providing ongoing development training, mentoring and guidance

-Ensure that the guest experience is always memorable, be the focal guest contact when on shift, delivering highly consistent service

-Going above and beyond to exceed guest expectations in a warm and personalised manner

-Forward plan and prepare for daily and future arrivals and departures

-Efficient check in, check out, reservation bookings and updates, ensure all guest profile notes are updated daily and attend to guest amenity and room service requests

-Ensure all financial transactions are accounted for and balanced each shift in line with the hotel cashiering policy

-Supports all areas of operations as the hotel business requires

-Responsible for the hotel coordination and smooth running in absence of senior management

What we need from you

-Previous leadership experience in Front Office and Food & Beverage operations is advantageous

-Solid knowledge of the Holiday Inn brand and associated brand standards

-Be meticulously organised planning your shift with exceptional time management and ability to manage spontaneous request

-Pro-active follow tasks to completion and efficient handover for continuity of service

-Excellent written and verbal communication skills and ability to communicate with varied audiences

-A genuine want to expand your leadership skills and experience with a passion for developing others around you

-Previous experience in Opera and Infosys is highly desirable

-Current Responsible Service of Alcohol and First Aid CPR qualification

-Unlimited valid right to work in Australia

-Available to work on a rotating roster, early mornings, afternoons, nights, weekends and public holidays is expected and part of the role

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

-Paid birthday leave

-Enhanced parental leave

-Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

-In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our -discount retail platform makes your pay go even further.

-Uniform provided and dry cleaned.

-Entitled to one barista coffee or tea per shift from Rosana bistro & bar

-Full onboarding training, learning and development.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.

Start your journey with us today and let’s #GoFurtherTogether

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.