Duty Manager

Job title:

Duty Manager

Company

Mitie

Job description

Duty ManagerTeam Operations | Contract type Permanent Full TimeAbout MitieMitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 – Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development – over 1,000 employees.Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.Our premise is simple: the exceptional, every day.Key responsibilities:This is fantastic opportunity to join a fast-paced dynamic team. This position will involve covering day & night shift, covering 5 over 7 days.

• Motivate Mitie onsite staff providing a strong team culture.
• Receive time and attendance alerts and organise replacement cover where required.
• Create strong relationship with client to highlight any changes to schedule etc., & to allow the cleaning team to adapt accordingly.
• Be a main point of contact for receiving reports of spillages and urgent clean up items and deploy team to location to resolve.
• Agree any training needs for staff members.
• Undertake performance management of staff under your control, performance manage as necessary.
• Manage disciplinary and grievance issues with guidance from HR/Learning Partner to adopt a consistent approach.
• Provide strong customer support in line with contract SLA’s.
• Provide a safe working environment for onsite staff and promote a strong QHSE awareness.
• Complete “Tool Box” talks with staff on a regular basis.

About you:· Organised and strong resource planning ability· Interest in delivering outsourced Soft Services· 2-3 years’ experience in people management, ideally from a soft services background.· Proven track record in a demanding environment· Excellent relationship building skills.· Able to adapt quickly to an ever-changing environment.Company Benefits:· 22 days annual leave· Annual leave purchase scheme (buy up to 5 extra days of annual leave per year)· Free virtual GP service· Access to our Employee Assistance Programme (EAP)· Mi Recognition (Thanking employees for a job well done ranging from €25 – €250)· Talent Referral Scheme (Earn €100 – €3000 for referring a friend to Mitie)· Long service awards (Ranging from €50-€300)· Mi Deals (Fantastic savings at high street stores)· 10% health insurance discount for employees who join under the MITIE plan.· A non-contributory life assurance scheme· Personal Retirement Savings Account (PRSA) scheme· Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)· Bike2Work Scheme· Tax Saver Scheme· Educational Support· Learning & development (access to 200 courses on our L&D platform)This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder’s period of employment.Mitie is an equal opportunity employer

Expected salary

Location

Dublin

Job date

Sat, 31 Aug 2024 22:04:23 GMT

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