Director, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, with additional offices in Indianapolis, IN, and Bangalore, India, and a significant remote workforce throughout the US. Availity is the nation’s largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 12 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation’s premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans. 

Reporting into the Senior Director, Account Management, the Director, Strategic Account Services is responsible for identifying, creating, and managing commercial strategic health plan(s) to develop solutions, identify complementary products/services, define mutual goals, build awareness, oversee business engagement and support of overall strategic objectives. Business engagement includes all levels of leadership from the strategic level to the tactical/operational level. The results of effective account management will be the strategic alignment and execution of product and project related initiatives, account satisfaction with current products and services, account retention, and the identification of additional business opportunities with existing accounts. This position is part of the Growth Organization at Availity and carries a sales quota for expanding the current capabilities of the assigned health plan(s) to move them to an “all-in” status with the adoption of Availity solutions. The position requires the most current skills and knowledge, operates unsupervised and consults on the most complex projects. Must be viewed by the account as a trusted partner focused on ensuring mutual organizational success. Some travel will be required.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

• You will work with a team that is leading growth for the organization
• Work for a manager that has strong knowledge and supports collaboration
• Deep passion for coaching and developing others
• You will get the opportunity to consult with clients on the latest healthcare challenges and provide strategic solutions

To be qualified for this position you:

• 6 years of product/account/customer relationship management, provider relations, sales, marketing, or business development experience in a healthcare, provider or payer, environment with an emphasis on technology utilization
• 2 years of experience in area of supervision with one year of leadership responsibility
• Bachelor’s degree in Business Administration, Marketing, or a related field

You will set yourself apart with:

• You have a proven track in leading account managers and possess a strong growth mindset
• Commercial Health Plan experience
• If you have worked in a performance based, metrics driven environment
• If you possess extensive knowledge of the healthcare industry, specifically online processing systems, provider office operations, billing and collections and customer service processes in a healthcare or insurance organization

You will be:

• Developing customer relationships and have the ability to integrate new or existing technology into the business
• Creating strategic plans, resource allocation, leadership techniques, production methods, and coordination of people and resources to maintain and grow existing business
• Holding quarterly business reviews with the client to understand current performance and identify areas of opportunity
• Expanding the web of influence by consulting with the client on needs and offering strong solutions that will drive efficiencies across their organization
• Understanding trends and sharing insights with the client to strengthen current relations
• Delivering exceptional customer service in order to delight and surprise the customer

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• Availity offers a robust total rewards package that is competitive and meaningful. We offer a competitive salary and bonus structure. We offer two different types of medical plans: a HDHP plan that has the lowest permitted deductible allowed by the IRS with a generous HSA company contribution and a PPO plan with a low deductible and out of pocket maximum. In addition, Availity offers two dental plans including orthodontia care (even for adults), vision, Employee Assistance Program (EAP), pet care, legal/ID shield services and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Each associate has 1 paid day per year to volunteer at the non-profit charity of your choice.

Availity perks for remote, hybrid and office-based associates: 

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• Don’t feel like going too far to eat? We occasionally have food trucks at our Jacksonville Office as well as food available for purchase in our cafe and an onsite café next to our Indianapolis office
• We also have onsite Fitness Centers with showers for our Jacksonville & Indianapolis offices and an annual Wellness reimbursement you can use for a gym membership, classes, sports activities, etc.
• We appreciate work/life balance! Need to get a quick break in between meetings? We offer online Yoga, virtual total body condition classes, step challenges, and health and wellness courses and in our Jacksonville office, we have Ping Pong, Foosball, Arcade games, and XBox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
• We’ve got you covered with free coffee, lemonade, and tea anytime you want in Jacksonville

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process: 

• Recorded Video Pre-Screen with Recruiter
• Video Interview with the Hiring Manager
• 2 Panel Video Interviews within Strategic Account Services
• 2nd Video Interview with Hiring Manager
• Final Interview with the VP, Strategic Account Services

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

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