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What you will be doing

Under broad administrative direction of the Vice President, Remote Sales for Community, LTC & Specialty Pharmacy, the District Director, Remote Sales Alt Channel serves as a key subject matter expert in 340B and is responsible for developing, leading and executing the CRLTC 340B business through their leadership of the business and the SEs they directly managed. Develops and maximizes the effectiveness of SE alt Channels while simultaneously managing the CRLTC 340B grantee covered entity and contract pharmacy business overall. The Director is expected to meet business goals (both in terms of sales growth and profitability) through developing a highly effective sales force that can operate autonomously to give customers and prospects a best-in-class experience. A successful Director is also expected to contribute to the sales process when appropriate.

• Must be willing to work extended hours, as needed, in order to meet sales objectives and customer support. This role will be remote office based, however incumbent must be willing to travel to customer sites as needed; also, must travel to events such as conferences, national and district sales meetings as required.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Responsible for the selection, training and performance management for the remote sales team.

2. Responsible for daily performance accountability of the remote sales team while reinforcing a team-oriented, customer-focused approach.

3. Oversees the overall performance of the remote Sales Team to ensure compliance with policies, practices and approved Standard Operating Procedures (SOPs).

4. Establishes and maintains a positive work environment creating engagement amongst associates.

5. Coaches, develops and guides Sales Executives to ensure key performance measures (sales revenue, budgeted & annual goals, active accounts, gross profit, and customer retention) and customer engagement metrics (such as completed calls, total effort, average talk time,

total talk time, hours logged, call monitors, etc) are met.

6. In cooperation with Sales Executives, creates skill progression plans. Acts as a mentor to help sales associates achieve their development

goals and helps them appropriately utilize the resources of Cencora (e.g., training).

7. When appropriate, assists directly in customer calls to help accelerate the sales process and negotiate/close challenging or complex deals.

8. Develops, maintains and effectively utilizes financial acumen to drive increased profitability for Cencora and balances these factors against business growth and ability to close deals. Can articulate the value of solutions in terms of the customer’s P&L.

9. Develops strategic sales plans to support district/corporate goals across the District as well as within individual Sale Executive assignments.

10. In accordance with National/District goals, directs and sets performance goals in coordination with sales associates accordingly with the use of all available company resources such as Inside Sales Center, ABForce, SPM and SAP reporting.

12. Works closely with sales associates in the analysis of sales activity and customer sales statistics in order to uncover any gaps between actual and expected performance; emphasizes the importance of investigating any specific business needs before taking action.

13. Works effectively and collaboratively with a wide range of internal stakeholders from CRLTC sales teams to 340B Center of Excellence, Credit, Finance, Health System sales teams, Regulatory & Compliance, etc. to get things done in support of customers and the business

14. Provides comprehensive District and Assignment Reports on a monthly/weekly basis to VP Remote Sales; identifying gaps between actual and goal performance along with action plans to close the gaps

15. Possess digital dexterity (ability to learn and navigate digital tools and resources) and data literacy skills (ability to process and synthesize data in a way that leads to insights and action)

16. Serves as key team member of cross-functional teams responsible for executing ABC’s Enterprise-wide 340B strategic initiatives, including participation on workstreams and projects

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations

generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education.

Normally requires a minimum of seven (7) years directly related and progressively responsible experience. Minimum of 5 years experience

in 340B pharmacy.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Ability and commitment to identify opportunities to develop productive sales associates; ability to serve as a mentor and manager

simultaneously.

2. Competent working knowledge of retail, specialty Rx, and alternate care industries, trends, and challenges facing customers

3. Advanced expertise in 340B covered entities

4. Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences

5. Organizational agility, working collaboratively with multiple internal business partners.

6. Ability to actively listen and influence others with different points of view

7. Advanced customer service skills to address potential issues through channels such as Customer Care without compromising

selling-focused conversation

8. Strong organizational and prioritization skills; attention to detail

9. Advanced analytical skills to include data literacy and digital dexertity

10. Strong presentation skills

11. Strong time management skills

12. Advanced knowledge and understanding of value and profit

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What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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