Director of Food & Beverage in Melbourne, Australia

Job Number 24133857

Job Category Food and Beverage & Culinary

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

As a dynamic and visionary leader, you will helm the food and beverage operations for our esteemed property, overseeing an array of services including restaurants, bars, room service, and banquets. Your role is pivotal in crafting and executing innovative strategies that align with our brand’s vision, ensuring we not only meet but exceed the expectations of our discerning guests. With a keen focus on enhancing financial performance and fostering employee satisfaction, you will drive revenue growth while delivering exceptional service that consistently delights our guests.

Candidate Profile

• Education/Experience: Bring your high school diploma and extensive 6 years of relevant experience or a 2-year degree coupled with 4 years of professional expertise to the table.

• Skills: Demonstrate profound knowledge in customer service excellence, astute financial management, and strategic planning, complemented by adept resource management skills.

Core Responsibilities

1. Goal Setting and Strategy Development: Lead the charge in setting ambitious yet attainable service goals. Analyze financial performance with a strategic eye, and devise impactful strategies to drive continuous improvement and success.

2. Budget Management: Oversee the creation and meticulous management of the food and beverage budget. Vigilantly monitor sales performance, ensuring all financial controls are robustly in place to achieve or surpass revenue goals.

3. Team Leadership: Inspire and energize your team, leveraging your leadership skills to unlock new profit avenues and align operational strategies with our brand’s overarching objectives.

4. Exceptional Customer Service: Cultivate an environment where outstanding service is the norm. Address and resolve guest feedback with finesse, balancing financial considerations with an unwavering commitment to customer satisfaction.

5. Human Resources Management: Guide, develop, and nurture your team, ensuring effective performance management and equitable treatment. Play a key role in hiring and fostering professional growth within the team.

6. Additional Responsibilities: Maintain clear and timely communication across all teams, estimate and manage consumption needs, and oversee procurement with strategic foresight.

Key Competencies

• Leadership: Exhibit adaptability and innovative problem-solving skills. Communicate with clarity and confidence, demonstrating a professional demeanor that inspires respect and aligns with our values.

• Execution: Lead your team with a focus on achieving results. Organize and prioritize effectively to ensure all goals are met with precision.

• Relationship Building: Build and maintain strong, collaborative relationships both within the team and with our valued customers. Embrace and leverage diverse perspectives to drive engagement and innovation.

• Talent Management: Evaluate and refine organizational structures to optimize effectiveness, and actively support talent development to strengthen skills and capabilities.

• Professional Expertise: Utilize your deep knowledge in food production, marketing, inventory management, and financial acumen to navigate and address business challenges with creativity and strategic insight.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

In this role, you will be at the heart of our operations, championing a culture of excellence and leading with a blend of strategic vision and hands-on leadership. Your ability to inspire your team and enhance the guest experience will be key to your success and the continued growth of our food and beverage operations.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at [email protected].

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.