Digital Technology Specialists – Business Applications (CRM)

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples’ lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM). Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only platform built from the ground up with data and intelligence at the center.

The Digital Technical Specialist is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload.

The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:

Assist Digital Sellers in Crafting Solution and RFI Response:

• Assist Digital Sellers in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response.

Design Customer-centric Solution Aligned to Business Value

• Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value.

Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value

• Receive a standing ovation by delivering a compelling solution demonstration highlighting Microsoft competitive differentiation and is aligned to the designed customer-centric solution with business value impact.
• Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.

Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators

• Assist Digital Sales Representative if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.

Previous Experience:

• Well demonstrated CRM experience with one or more of the following solutoins: technical presales, post-sales consulting or relevant company/customer IT application implementation or management
• Driving and designing a solution strategy as part of the overall opportunity discovery and lifecycle
• Working across and in collaboration with virtually-dispersed technical pursuit teams designing cloud-based solutions for company or customers
• Success working virtually with customers in presales or consulting engagements related to business applications workloads. This may include stakeholders within your company
• Proven success demonstrating differentiated solution value and Microsoft competitive advantage
• Delivering online/virtual technical workload demonstrations to strategic decision makers
• Desirable but not required – workload certifications/degrees
• Desirable – Power Platform/Low Code experience

Strong understanding of:

• Business solutions (CRM) workload experience in one or more of the following solutions: Dynamics 365, Salesforce, Oracle… with experince in one or more of these modules (Sales, Marketing, Customer Service, Field Service) and how these solutions help customers achieve their desired business outcomes
• Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs
• Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems

Desired skills:

• Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller.
• Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process.
• Customer-centric mindset with demonstrated passion for delivering customer value
• Ability to bring innovative technical solution ideas to customer problems
• Experienced problem solver able to thrive in a fast-paced environment
• Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.

Bachelor’s degree or relevant work experience

Language requirement: Required: English. Optional: Arabic and/or French are preferred. 

Location: Ireland

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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