Job Description
Desktop Support TechnicianThis role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.Responsibilities:
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh
Shipping coordination, Asset management and stores duties, Able to lift up to 50 pounds
Data Backup and Data Recovery coordination
Warranty and Out-of-warranty repair and replacement, Spare parts management
Good Knowledge / hands on supporting VDI 1st level Troubleshooting
Executive (VIP) Support
Inventory and Asset Management, Disposal, redeployment and Asset reclaim
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open/close service requests and incidents within SLA
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly discrepancies
Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
Prefer 2-3 years’ desktop support experience supporting a large corporate environment
Knowledge of Windows and Macintosh OS platforms, (including portables)
Experience with imaging windows 10 OS in a large corporate environment
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Symantec antivirus and Bitlocker knowledge
SCCM & Active Directory experience
VDI creation and troubleshooting
Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas,
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Valid driving license Own car for transportation.
Team player with outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A+ Certifications, Aptitude for learning
Expected salary
Location
Kilkenny
Job date
Thu, 29 Aug 2024 03:55:54 GMT
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