Delivery Lead in Sydney, Australia

Big Red Group is the leader in the experiences industry, connecting people with a diverse range of experiences worldwide. As we expand our footprint, we are building a state-of-the-art platform to empower our go-to-market teams through technology. 

This platform has over 1,000 customers, whether powering iconic gifting marketplaces like RedBalloon, or travel and tourism partners such as Virgin Australia, to local agents ticketing experiences in destination from Cairns to Queenstown, it provides a comprehensive suite of software products and services designed to help experience operators grow their businesses.

We are committed to encouraging people to choose ‘stories over stuff’ and seek to deliver an experience every second by 2030.

We are The Experience Network.

The Role:

Big Red Group (BRG) is at the forefront of redefining experiences through technology. We are evolving into a platform-focused business, uniting our engineering, product, data & martech, and infrastructure teams to drive customer value and growth.

As we set up a new Platform Business Unit, we are seeking a dynamic Delivery Lead to shape and coordinate the platform roadmap, resource planning, and operational workflows across our platform teams.

As part of the Platform leadership team, in this hybrid role, the Delivery Lead will integrate both Delivery Management and PMO responsibilities, working initially with our entrepreneurial cofounder as acting Chief Technology Product Officer (CTPO) supporting and aligning the platform teams’ delivery processes with a focus on business outcomes.

You will bring a clear approach to prioritising and coordinating engineering and product efforts specifically, but work across the business unit, ensuring transparency, efficiency, and collaboration. You will also establish a mission control office to manage and synchronise multiple delivery streams, setting foundational practices to create an environment where teams can thrive and ensure all activity is aligned to our platform strategy. Create a centralised delivery platform for data sec, data, martech and allow leaders to feed into this. For our larger engineering and product teams, you will set the framework, co-ordination and integrate roadmaps.

You are the right hand of the CTPO and have the responsibility to deliver the priorities set. The role will take influence, leadership and being part of the team to deliver results together.

Key Responsibilities:

• Platform Scaling: Support the expansion and optimisation of BRG’s technology platforms co-ordinating across the teams’ development cycles and product roadmaps.

• Frameworks and Practices: Implement and optimise build cycle planning, retrospectives, and delivery meetings across product and engineering around development cycles.

• Delivery Planning and Roadmaps: Own delivery schedules, ensuring milestones and deadlines are met; manage dependencies, risks, and blocker. Manage up to CTPO and at steerco meetings on progress and performance.

• Resource and Workflow Management: Ensure teams have the resources they need to meet delivery goals; using JIRA to track and report on progress.

• Stakeholder Engagement: Act as the main point of contact for stakeholders on delivery status and challenges; ensure alignment between the technical team and business expectations, communication is clear and simple. Work closely with platform and business stakeholders, including finance and CTO on a daily basis.

• Budget Oversight: Review and manage platform OPEX and CAPEX budgets, ensuring financial resources are allocated effectively and align with strategic objectives. Prepare for monthly management and operational and board meetings.

• Strategic Alignment: Ensure all projects and initiatives are prioritised to align with BRG’s strategic goals, and report on return on capital and platform operating efficiency.

Qualifications:

• Experience: 5+ years leading Delivery across multiple squads or teams, with a strong record of contributing to the successful delivery of initiatives in a scaling high change technology SME. Must have worked in an immature delivery environment and shown growth to more mature delivery practices

• Agile Frameworks: Skilled in multiple frameworks (e.g., Scrum, Kanban, SAFe, LeSS, Agile) and able to be agnostic of frameworks when assessing the best way forward.

• Delivery Tools: Expertise with tools such as JIRA, Confluence, Lucid, and experience with automation of flow and reporting.

• Planning and Risk Management: Proficient in planning, scheduling, and managing risks, issues, and dependencies. Experience in solution design to manage risk

• Communication and Stakeholder Engagement: Strong communication skills, with a talent for bringing teams together and aligning diverse functions across the business.

• Business-Driven Prioritisation: Ability to prioritise work based on business impact, balancing competing demands to optimise outcomes for the organisation.

• Adaptability: Comfortable with complexity and adept at managing multiple priorities, especially in a dynamic environment with entrepreneurial leadership.

Why Join Us?

This is an exciting opportunity to shape the future of a platform business within BRG, bringing a collaborative, agile approach to a high-growth, tech-driven company. If you’re ready to make an impact and help us create a best-in-class delivery function, we’d love to hear from you.

What’s in It for You?

At Big Red Group, you’ll find more than just a competitive salary and benefits package. You’ll be part of a team, a dynamic, high-growth technology led business where innovation is encouraged, and change is embraced. We work in a hybrid, flexible environment, partnering with teams who are passionate about delivering exceptional experiences. We’re proud to be recognised as an employer of choice, AFR Best Place to Work, Australian Employer of Choice, and ranking in the top 25% of the most engaged workplaces in Australia.

What you need to know;

• A Real Community: Our main focus is our BRG community, expect team days, experiences, co-design, learning and innovation as part of your experience with us. We have a strong ESG focus and this exists from the merchandise we source to the energy our office uses. Our Sydney office is based in the iconic Circular Quay and overlooks the Opera House.

• True Connection: Enjoy experiences at work that go beyond the everyday, with quarterly roadshows, employee resource groups, book club, offsites, lunches and a variety of social and sports events to foster genuine connections. 

• We Invest in You: With 30 days to work from anywhere in the world, leadership development programs, Talent Academies, mentorship opportunities, paid parental leave, and wellness support, your growth and well-being are our priority. 

• We believe in a hybrid approach to where we work: All of our team members spend 3 days a week together in either our Sydney or Gold Coast offices for collaboration and connection. On Monday we share our weekly All In Day and community lunch with the whole business.