Delivery Effectiveness Manager

Job title:

Delivery Effectiveness Manager

Company

Sun Life Financial

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Delivery Effectiveness Manager

You are as unique as your background, experience, and point of view. Here, you’ll be encouraged, empowered, and challenged to be your best self. You will work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you will have new and exciting opportunities to make life brighter for our clients who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

We are seeking an experienced Delivery Effectiveness Manager to join our team in Sun Life, Ireland. This flexible hybrid working role will be based at our state-of-the-art office in Waterford, Ireland. We are looking for someone who can demonstrate skills and competencies with real-world work experience in this capacity – not just theory, courses, or an academic certification. The successful candidate will report to the Associate Director of Software Engineering.

Role Description

The Delivery Effectiveness Manager will work to apply advanced delivery effectiveness skills, tools, practices, and techniques to all deliverables. They will demonstrate advanced understanding of delivery effectiveness concepts such as: frameworks & concepts, organizing, planning, coaching, servant leading, facilitating, estimating, negotiating, problem solving, managing risk, managing conflict, and communicating. They will support multiple cross-functional product teams (squads) and serve as the Scrum Master for each of those product teams. They must be highly motivated team players with a strong desire to learn, grow, and continuously improve.

Responsibilities

• Initiate, plan, manage, deploy, coach and/or influence advanced technology solutions that are high-quality, innovative, efficient, creative, scalable, adaptable, dynamic, fully performing and complying with all standards and best.
• Proactively identify, decompose, and remove impediments for assigned squads, to ensure consistent velocity, predictability, and flow of work.
• Responsible for planning, day-to-day execution, management, meetings, ceremonies, implementation, reporting and presentations.
• Work as a servant leader accountable for establishing and coaching squad(s) on Scrum practices and share responsibility with their squad(s) for delivery of their assigned initiative, when working in an agile framework.
• Build and expand relationships within assigned squad(s), with their release engineers, portfolio / product owners and other supporting teams in delivery of business value.
• Responsible for tracking goals, key quality, and productivity measurements, while working with the squad(s) to continuously improve these metrics.
• Coordinating processes between your assigned squads and the relevant teams for integration planning, bug triages, performance testing and release planning initiatives.
• Responsible for managing all governance, reporting, and monitoring related activities as defined by the respective delivery framework being applied to work.
• Compliance with the company’s policies and procedures for delivery and implementation.

Essential

• Bachelor’s degree in computer science or related fields.
• 6+ years of experience as a Delivery Effectiveness Manager/I.T. Manager/Scrum Master in agile delivery / transformation / management role.
• Solid data engineering, analytics, data management and IT solutions development (programming) foundation.
• Proven ability to apply testing skills, tools/frameworks, techniques, processes, and principles to software solutions in support of defect management, diagnosis, and reporting.
• Solid knowledge of performance testing coding best practices, and load and performance testing.
• IT experience and strong understanding of the Software Development Life Cycle (SDLC).
• Experience and knowledge of change management principles, methodologies and tools and working with Agile/Hybrid/Waterfall project delivery models.
• Experienced in tooling such as MS Office, Jira, Confluence, Azure DevOps, and Visio/MIRO.
• An effective communicator at all levels, in both structured and non-hierarchical, informal structures.
• The ability to determine cause, devise solutions and problem solve independently.
• Experience working with technical and business teams to translate internal/external business needs to drive functional and technical requirements.
• Demonstrated time management and prioritization skills with an eye for continuous improvement.

Desired

• Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
• Experience working in organization shifting from traditional project teams to product teams operating model.
• Passion for understanding new technology trends.
• Experience in insurance and health industry is an asset.
• Ability to work in a fast-paced team environment.

Why Sun Life?
Sun Life offers endless growth opportunities and exciting challenges in the work we do every day.

Our goal is to attract and keep the best people in the industry by empowering our employees to do the right thing for one another and for our Clients. We provide an environment where individual contribution is rewarded and teamwork is encouraged, where objectives are clearly defined and where our core values are always front and centre.

Sun Life is based in the vibrant city of Waterford in the sunny South East. Employing over 550 people in the areas of Information Technology, Service Desk Technical Support, and Business & Finance Administration which support Sun Life businesses.

Sun Life has been recognized as one of the Best Workplaces in Ireland™ in 2023. Join our talented, diverse workforce and launch a rewarding career. We offer competitive pay, a flexible and progressive benefits programs and more. Together, we make life brighter. For more information, please see

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee

Job Category: Scrum/Coach

Posting End Date: 19/02/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Expected salary

Location

Waterford

Job date

Sun, 14 Jan 2024 00:10:30 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.