Customer Systems Manager
Poppulo
IntroductionAre you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?We help businesses connect people, systems, and ways of working to deepen relationships and move forward together. And we do that at enterprise scale.At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. So is managing office space in a hybrid world. So is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.We know there’s no such thing as a “perfect” candidate – we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.Poppulo is a leading provider of employee communications software, dedicated to helping organizations maximize their internal communication strategies. Our innovative platform empowers businesses to effectively engage with their employees, driving productivity and fostering a positive work culture.Role Overview: As the Customer Success Operations Manager at Poppulo, you will play a pivotal role in driving the success of our customers by leading and coordinating various initiatives to support our Customer Success Managers and advance our business objectives. This is a position that demands expertise in developing and optimizing customer success processes, leveraging technology, and nurturing talent within the team. The ideal candidate will have a keen focus on metrics, deriving actionable insights, and implementing interventions to ensure customer satisfaction and retention.Key Responsibilities:
Key Requirements:
Nice to Have:
At Poppulo, we are committed to fostering a culture of success where every employee has the opportunity to grow and make a meaningful impact. If you are passionate about driving customer success and thrive in a collaborative environment, we invite you to join our team and be part of our journey towards excellence.CompensationAnnual base salary gross: 50-60K EUR base plus Bonus Annual. The base salary range represents the low and high end of the Company’s contemplated salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and geographic location. The salary is one component of Company’s total compensation package for employees. Other rewards and benefits include variable compensation, short-term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!Why Us?
Who We AreWe are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.We live the Poppulo values each day, as they are key to everything we do.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.Poppulo is an equal opportunity employer.We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.
€50000 – 60000 per year
Cork
Fri, 15 Mar 2024 05:44:28 GMT
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