Customer Support Specialist (Remote, English Speaking, October 14th, 2024)

Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

Our Customer Support team helps our customers set up their stores, use our tools, manage their orders, and promote their businesses. We aim to provide world-class support to all of our customers, so we’re looking for motivated and energetic Customer Support Specialists to help our customers succeed.

This is a full-time, remote job position with the following schedule:

• Tuesday to Saturday from 15:30 to 24:00 (Sunday, Monday—off)
• Sunday to Thursday from 15:30 to 24:00 (Friday, Saturday—off)

Remote work has its perks, that’s why around 90% of our Customer Support team work from the comfort of their homes, and many even outside of Riga! The necessary onboarding is available remotely.

Equipment and work environment expectations:

• You’ll need a stable and reliable internet connection (at least 40 Mbps download and 10 Mbps upload speed, you can test the speed of internet connection here)
• You’ll work in a comfortable, quiet, and private workspace at home or elsewhere without disturbance

As a Customer Support Specialist, you will:

• Reply to approximately 50 interactions (emails, chat messages, and phone calls) within one business day
• Make our customers feel seen and heard with prompt, accurate, kind, and responsive replies

What we expect from our Customer Support Specialist:

• Excellent command of spoken and written English
• Positive working attitude
• Resourcefulness, responsibility, and precision, even under pressure
• Ability to remain cool and collected while corresponding with customers

As a Customer Support Specialist, you’ll be the mediator between the customer and Printful, and get to learn every part of the business. Since we’re a fast-paced and fast-growing company, you’ll have plenty of opportunities to learn and thrive professionally.

As a remote worker, you’ll still be part of a tight-knit team that values hard work and collaboration. It’s that mutual commitment, trust, and support for each other that drives us forward.

We offer: 

• A fully remote four-week training 
• Hourly pay rate of 9.05 EUR/gross
• A laptop to carry out work duties
• A monthly remote work allowance
• Health insurance with optional Sports services plan
• Day off on your birthday
• Possibility to work outside of Latvia for up to 90 days each year
• Employee discounts for 300+ premium products 
• In-person and remote team-building events
• Room for professional growth and experience in an international company

Printful is an equal opportunity workplace. We’re committed to diversity and inclusion, and make our hiring decisions based solely on qualifications, merit, and work experience.

If you’re positive and detail-oriented and enjoy helping customers, join our Customer Support team as a Customer Support Specialist! We’re excited to receive your resume in English.

Interested, but don’t think this is the right role for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!

AS Printful Latvia (Registration No. 40203050078)

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